Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
We are looking for a second Sales Engineer to join our team and provide technical expertise and support to our sales team. The Sales Engineer will be a founding member of the team that will: help drive sales by handling technical questions and objections, developing demos and proof of concepts, building internal tooling and knowledge, and helping structure the future of the team itself. This position requires both technical and interpersonal skills to be effective.
Responsibilities:
- Partner with Account Executives to understand prospects technical requirements, map needs to value provided by Assembled, and close new business opportunities with a technical focus
- Handle technical evaluations, proof of concepts, demos, and question/objection handling
- Stay up-to-date with the latest products, features, and services offered by Assembled
- Assist with responses to RFPs, RFIs, and security questionnaires, ensuring timely and comprehensive submissions
- Assess technical requirements and confirming prospect’s needs and our platform are a mutual fit
- Develop deep technical expertise within targeted domains and verticals to better serve clients and anticipate market trends
- Achieve quarterly and annual sales and revenue targets working with the sales team
- Build and maintain demo environments and related tooling for the Sales team
- Help build internal knowledge and trainings to enable Account Executives
Requirements:
- 2-4 years of experience in a Sales Engineer, Solutions Engineer or Solutions Architect role
- Proficiency with SaaS technologies, cloud platforms and web services
- Strong presentation and communication skills with the ability to explain complex topics simply
- Ability to understand a prospect’s technical requirements and work through technical conflicts
- Demonstrated ability to thrive in ambiguous environments, proactively identifying and capitalizing on new opportunities ("white space")
- Excellent prioritization and time-management skills, capable of handling multiple tasks and deadlines effectively
- Proven track record of achieving sales targets and supporting Account Executives in closing deals
Bonus points for:
- Experience in fast-growing or startup environments
- Ability to write scripts or knowledge of a coding language
The estimated on target earnings for this role are $160,000-$200,000, with a base salary range of $128,000-$160,000. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
What We Do
We’re on a mission to solve the operational challenges that come after the big idea. By using technology to overcome delays, inefficiency, and bureaucracy, we can improve the critical products and services that underpin our day-to-day lives. Starting with customer support, we’re empowering individuals to do uniquely human things like apply judgment, make decisions, and bridge the gap between vision and reality.
Why Work With Us
We’re a diversely talented group of people — but if there’s one thing you’ll never catch us tripping over, it’s our egos. We show up for ourselves, each other, and the teams we’re building for with empathy, humility, and a bold vision for the kind of future that we’re actively co-creating.
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