Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
We’re looking for a multi-sport Revenue Operations athlete to help drive Assembled’s next chapter of sustained growth. You’ll be our first Revenue Ops hire and work closely with go-to-market leadership and key partners, including Sales management (VP of Sales + Segment Sales Managers + SDR manager), Marketing (Demand Generation, etc), Biz Ops, Finance, and more.
This role is for the curious, proactive, and creative thinker who is equally comfortable working with data, systems, and processes as they are driving cross-functional strategy at the tip of the spear. This is a unique opportunity to help build/optimize critical go-to-market foundations, and comes with significant ownership over high-impact decisions as well as execution of key processes, tooling, and workflows. If you’re searching for a role that comes with equal parts impact, support, and growth, look no further than here!
Responsibilities
- Drive alignment across Sales, Marketing, Customer Success and more to ensure consistency on operational strategy, communications, and execution across pipeline creation, implementation, and upsell/cross-sell
- Work closely with internal and GTM partners to implement and own new sales/marketing systems, processes (including deal desk processes), and strategies
- Serve as a thought partner for sales leadership, with a focus on analytics and process infrastructure to support the growth and scale of the sales organization
- Develop and define organizational KPIs and sales and marketing funnel metrics to set goals while managing cross-functional reporting and analytics
- Partner in planning processes and own our sales/GTM revenue forecasting
- Own the models around and recommendations for sales rep/SDR productivity, team planning, compensation plans, quota setting, and territory design
- Ensure data accuracy, data hygiene, and data enrichment across lead scoring, routing, pipeline attribution, and more.
- Drive deep-dive root cause analysis on high-priority challenges related to growth objectives
- Design and manage account, territory, and quota allocation to optimize sales team performance
- Build and maintain key documentation regarding our policies, sales processes, and engagement rules
About you
- 5+ years in Sales, Marketing, or Revenue Operations at a high-growth startup
- Experience building out sales and marketing systems and processes
- Powerful analytical skills and you love creating structure, automation, and efficiency
- Project management experience working across multiple teams
- Modeling and/or systems architecture experience (forecasting revenue, sales, budgetary, and staffing plans)
- Deep understanding of B2B, sales-led motions, pipeline management, and forecasting
- Ability to create a performance and metrics focused culture
- Strong background with Salesforce (nice-to-haves: Hubspot, Outreach, and business insights tools like Tableau or Looker)
- Excellent communication and presentation skills, especially as it relates to complex analyses that need to be translated to a broader audience
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
What We Do
We’re on a mission to solve the operational challenges that come after the big idea. By using technology to overcome delays, inefficiency, and bureaucracy, we can improve the critical products and services that underpin our day-to-day lives. Starting with customer support, we’re empowering individuals to do uniquely human things like apply judgment, make decisions, and bridge the gap between vision and reality.
Why Work With Us
We’re a diversely talented group of people — but if there’s one thing you’ll never catch us tripping over, it’s our egos. We show up for ourselves, each other, and the teams we’re building for with empathy, humility, and a bold vision for the kind of future that we’re actively co-creating.
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