Project Delivery Manager

Job Posted 13 Hours Ago Posted 13 Hours Ago
Be an Early Applicant
Remote
100K-140K Annually
Mid level
Productivity • Software
monday.com makes work click
The Role
The Project Delivery Manager will manage complex projects for enterprise clients, ensuring successful delivery through coordination with cross-functional teams. Responsibilities include managing project plans, customer expectations, escalations, and deliverable timelines while maintaining client relationships and operational procedures.
Summary Generated by Built In

The monday.com team is looking for a Project Delivery Manager to join the Professional Services team to work with our enterprise customers. The Project Delivery Manager will manage high-complexity projects from initiation through delivery to closure. In this role, you will coordinate with cross-functional teams to complete unique projects according to scope. The Project Delivery Manager will be responsible for developing and maintaining relationships with clients to understand and enable the execution of successful implementations and on-going services engagements.


About The Role:

  • Develop and manage project plans to deliver technical and consultative services to our largest enterprise clients.
  • Manage customer expectations, project scope, and resources needed to successfully deliver to customers’ needs.
  • Coordinate technical and non-technical resources across our internal and partners organization to ensure fulfillment of project requirements
  • Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives
  • Manage customer escalations, coordinating with customers and monday.com stakeholders (e.g., executive team, sales, technical account managers, etc.)
  • Manage billing and admin related aspects of projects including generating sales order, providing monthly invoices, providing status updates to clients on resource utilization, and monitoring accurate logging of time from all assigned internal resources
  • Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
  • Actively lead and/or participate in internal projects to improve Professional Services projects.
  • Develop a foundational knowledge of monday.com product & stay up to date with key releases

Requirements

  • Minimum 3-5 years of Professional Services experience - preferably in a project management role
  • Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within implementation of complex products.
  • Demonstrates progressive experience with project management and leadership
  • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
  • Experience in leading projects involving hands-on implementation and management of multiple resources.
  • Strong project management skills to keep projects on-track and manage complex customer engagements. 
  • Ability to clearly articulate technical topics to a non-technical audience
  • General understanding of APIs and other integration methods (RESTful, GraphQL) is beneficial
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree preferred

For Denver based hires only: Compensation Range: $100,000 - $140,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Denver may differ based on the cost of labor and such additional factors for such other locations

Please note that this role is on a hybrid model. 

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

Top Skills

APIs
GraphQL
Restful

What the Team is Saying

Person1
Matthew Burns
Startup Ecosystem Leader
“When you’re here at monday.com you’re not another cog in the machine. Everyone says that but this band of misfits actually lives it. It’s hard to put into words but if you want to feel the weight and impact of your efforts, this is the place to be.“
Matthew Burns
Nate
Ruchita
Dipro
Nate
Debbie
Kyle
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
San Francisco, CA
980 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.

Why Work With Us

At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

monday.com Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
San Francisco, CA
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account