Program Manager, Product

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at @kentikinc.

• Own and manage the product release lifecycle, from planning to execution
• Develop and manage release roadmaps and timelines
• Identify and manage dependencies between swimlanes
• Manage highly strategic cross-functional projects and ensure projects align with overall product strategy and business goals.
• Establish and enforce standardized product release processes, including approval workflows and launch readiness checklists
• Coordinate cross-functional teams to ensure whole company readiness for each release
• Identify potential risks and roadblocks early in the release process and proactively develop mitigation strategies
• Continuously refine release processes to improve efficiency and reduce bottlenecks
• Act as the central point of contact for all release-related activities, ensuring alignment between product, engineering, marketing, product support, and other teams
• Ensure clear and timely communication of release plans, updates, and post-release evaluations
• Develop and distribute release notes, internal briefings, and external announcements in collaboration with product marketing and customer support
• Maintain a centralized repository for documentation to improve accessibility and alignment across teams
• Serve as a liaison between teams to ensure alignment and expectation management

What you'll bringStudies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!

• 5+ years of experience in program or project management within a product or engineering organization
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Experience in project management methodologies (e.g., Agile, Waterfall)
• Strategic thinking and planning skills
• Risk management skills
• Experience working with product development tools such as Notion, Productboard, and GitHub Projects
• Experience with creating and rolling out processes - i.e. documentation, communication, change management
• Ability to drive cross-functional alignment and execute structured processes effectively
• Proven ability to manage multiple projects and drive initiatives to completion
• Experience working in a SaaS environment with fast-paced product cycles

Nice to haves:

• Program management certification (e.g., PMP, SAFe, or similar)
• Background in or familiarity with one or more of these areas: Network Engineering, Network Management Systems, Network Performance Management, Network Performance/Monitoring, DDoS detection and mitigation

What we offer

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The compensation range for this position is: $130,000 - $180,000. This range reflects the low and high end of the U.S. compensation range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:

• Experience with the skill sets required for success
• Demonstrated competencies and potential 
• A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave 
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement 
• Stock options

Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.

The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. 

We don’t look for individuals who fit the culture, but those who will continue to add to the culture.
We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. 

Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to recruiting@kentik.com.

Come as you are!
You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.

#li-remote