Product Specialist

Location: San Francisco (Hybrid)

At Productboard, we believe in making products that matter – products that not only solve real-world problems but also satisfy their users. 

The Growth team’s goal is to make it exceptionally easy for people around the world to discover, trial, buy, and use our suite of products and services. As a result, our team is responsible for driving sustainable business growth by increasing acquisition, monetization, conversion, and retention throughout the end-to-end customer funnel. We use experimentation, customer feedback, and data-driven insights to guide our work and optimize the customer experience.

We’re looking for a Product Specialist who’s passionate about improving the customer experience and enjoys the intersection of sales, customer success, and technical support. You will be an integral member of our product-led growth strategy, working with customers and internal stakeholders to ensure that our product provides a best-in-class user experience.  This is an opportunity for the right person to help evolve how we engage with our customers and build repeatable processes to enhance the customer journey.

What you’ll be working on

• Act as a product expert, fielding trialist and customer questions related to setting up, using, and unlocking new use cases within Productboard
• Resolve customer questions and issues via in-app live chat, Zoom calls (as appropriate), and email
• Help customers understand how to use Productboard in service of their underlying use case(s)
• Lead weekly demos for trialists in a 1:1 or 1:many format as appropriate
• Lead onboarding calls with new customers to orient them to Productboard and activate them within the product
• Guide customers to the appropriate subscription offering based on their specific needs, working with AEs and CSMs as appropriate for contracting and negotiation
• Synthesize trending themes related to customer pain points and share them with the broader Product, Design, & Engineering Growth team 
• Proactively suggest and/or develop content in support of resolving key customer pain points, collaborating with the Customer Education team as appropriate to scale impact

About you

Before you dive into this: Don’t worry if you don’t check all our boxes. It's just our dream list! If you have potential, we’ll help you grow. 

• 2+ years experience in a customer-facing technical role at a B2B tech company
• Exceptional written and verbal communication skills
• Ability to conduct presentations and product demonstrations to a large group
• Natural problem solving skills
• Quick learner and self-starter mentality
• High motivation and team orientation

You can look forward to the following benefits:

• Competitive compensation, stock options, company 401k
• A budget for your professional development and ongoing learning
• Flexible PTO and 9 paid sick days
• Life insurance and disability coverage
• Carrot Fertility Benefits
• 1 Volunteer Day per year for you to help causes close to your heart
• 8 weeks of Paternity leave and 12 weeks of Maternity leave
• Mental Wellness Program to support your well-being and self-care
• Company contribution to gym and wellness memberships
• Commuter benefits ($100 per month)
• Company contribution and access to best-in-class health benefits and your own Soulmio membership

About Productboard

Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age — established stability of a Unicorn with space for individual impact.
• You’ll enjoy an exciting team atmosphere, building a whole new category of software.
• You can help change the way that products are built all over the world.
• We iterate quickly, and decisions are fast. You’ll have a voice in what we do and see the impact of your work.
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets.
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on.

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.

Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!

Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.