Product Manager (Experienced) - Assist

In this role, you will be the first PM growing our newest product, Assist. Our agent co-pilot, Cal, is acting as the eager overachiever on our customers’ support teams: drafting replies, summarizing cases, and helping with questions. When running in auto-pilot, Assist is fully handling workflows like returns and password resets with AI-powered workflows that pull data from and interact with internal systems as well as the company’s knowledge base and policies. Early customers like Honeylove and Thrasio are seeing significant value from Assist, increasing customer satisfaction while reducing costs and helping them scale their support faster than their headcount.

Your first and most critical job in this role is to get to and expand product-market fit for Assist. You should love the zero-to-one stage of building new things: you thrive when spending time with prospects and customers, synthesizing insights, creating clarity, and knocking down barriers. Expect to find and talk to a ton of people from our customer base and beyond to figure out and execute on whatever it takes to win. That includes being Assist’s best discovery-led sales person today to drive new opportunities; building strong relationships with our active customers and pilots to spot opportunities and drive success; and forming and testing hypotheses about positioning, product, pricing, and more – quickly. You’ll be the primary point of contact between the Assist Team and the rest of Assembled, guiding when to run fast independently and when it makes sense to tap into expertise and resources from the rest of the company.

This role will evolve rapidly with success: today, you need to be ready to identify opportunities and jump into whatever will make the product and team successful. Soon, we hope you’ll be writing the playbook and enabling other teams on how to effectively sell and onboard more customers onto Assist, while continuing to drive the product direction. After that, the sky’s the limit.

You will report to the Head of Product, Olivia Teich, and partner directly with Assembled’s co-founder, CTO, and Head of Assist, John Wang. You’ll have huge opportunities to lead, learn, and move fast. In this role you will impact the company’s trajectory, and should reshape the the nature of support jobs across the industry.

Here's a bit more about the Assist Team:

• A deep dive into the day to day life of the team
• Our CTO John's take on building out the team
• A technical article on how the team pioneered new LLM evaluation techniques

In this role, you have the opportunity to act as a co-founder, product, and business leader of a new product with huge potential, growing your skills and experience in AI and being mentored by the Head of Product and co-founder/CTO.

This role is based in San Francisco (in office at minimum Mondays and Thursdays, though most of this team is in the office 4 days a week).

Job responsibilities

In this role, you will do whatever it takes to make Assist successful in the short and long-term.

• Wear the many hats of a seed-stage product/business/GTM-focused PM driving towards and expanding product-market fit. You’ll do this with all the advantages and complexities of operating inside a growing late-Series B startup.
• Identify and work with prospects and customers to deeply understand problems, needs, and opportunities. Near-term, you’ll be hands-on in driving sales cycles and onboarding and supporting customers to maximize early wins and learning. Longer-term, you’ll drive the scaling playbook with Assembled’s functional teams while continuing to drive discovery and strategy.
• Collaborate with the Assist’s engineers and designer to deliver impactful solutions. Provide clear business context and direction, prioritize work, and remove blockers. Our team is highly collaborative and everyone wears a lot of hats. Expect and empower rigorous discussion and debate.
• Foster a fast-paced, growth-mindset, empathetic culture. The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working. At the same time, our company has more than doubled the number of customers in the past year. The ability to thrive in ambiguity and change and help us proactively shape the function and culture and chart a path for our customers to grow is critical.
• Craft and evangelize the product vision and roadmap to internal and external stakeholders. Share the "why" behind key decisions and rally teams around the strategy, creating clarity and alignment. As one of the first experienced PMs at Assembled, you will help set the bar for craft and product leadership.
• Foster a culture of experimentation and iteration. Design ways to test and validate new features or strategies, measuring impact & adoption and incorporating learnings.
• Drive product performance and key metrics. Report on insights to leadership and cross-functional teams and craft strategies to drive adoption and value.
• Champion high product quality. We hold a high bar for usability, visual design, as well as relevance to complex user workflows.

Qualifications

• Minimum of 5 years of experience in product/company leadership, in which you’ve built strong early-stage product craft and learned first-hand from both successes and failures in scaling up inside a larger organization. Your experience should include:
  • Minimum of 3 years of product management experience in a fast-growing tech environment, preferably enterprise SaaS
  • At least 1 year of experience growing an early-stage product, ideally as a Founder
• Passion for the ambiguity and breadth of work in early-stage product growth, with generalist-level competencies and demonstrated comfort rolling up your sleeves to work across many functions
• Collaborative style, with a track record of building strong cross-functional partnerships and making the people around you more effective
• Strong written and verbal communication skills: this is a rigorous writing culture that expect thoughtful debate and feedback
• Strategic thinker who can align short-term execution with long-term goals and effectively connect those dots for others
• Customer orientation and outbound strengths, with a passion for translating business problems into product solutions
• Analytical mindset and familiarity with data analysis tools like SQL, Looker, Tableau
• Technical fluency to drill into complex design and implementation challenges and understand the impact of changes in AI on the products we can build

The estimated base salary range for this role is $160,000 - $245,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.