Product Manager (Dialer)

Job Title: Product Manager (Dialer)

Location: Remote - US

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages and retains elite tech talent.  

At Salesloft, our Product Managers are pivotal to our company’s success.  You will be a key member of our fast-growing and high-performing Product Management team, building innovative, industry leading products and experiences for our customers.
In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to drive innovation through cutting edge product processes and product development technologies. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We’re seeking a Product Manager to join our Hotline Ring Team. You'll be responsible for leading a collaborative product delivery team, improving and maintaining the Salesloft Dialer and Call platform, as well as overseeing integrations with third-party telephony, dialer, and messaging solutions. 

Key Responsibilities:

• Collaborate effectively with cross-functional teams (engineering, design, user research, marketing, sales) to deliver impactful product features
• Define product roadmaps that align with business goals
• Prioritize, manage and effectively communicate product requirements and customer value
• Stay informed on market trends and customer needs
  

THE SKILL SET:

• 3+ years of experience delivering SaaS products to market.
• Strong customer and stakeholder empathy.
• Bachelor's degree preferred
• Ability to distill complex requirements requests into easy-to-understand features and phases for delivery
• Experienced in working collaboratively to create, refine, and scope requirements with multiple, cross-functional stakeholders. 
• Ability to develop and articulate written requirements and feature documentation
• Ability to effectively maintain a prioritized backlog of user stories, features and defects in a fast paced environment
• Consistently using data to drive decisions and evaluate the success of features and overall health of the product
• Excellent communication skills and the ability to interface at all levels of the organization within and outside of the company
• Comfort in a fast-paced and dynamic environment
• A deep commitment to engaging and empowering the technologists who build our software.

Telephony Systems & Dialer Technology Experience:

• Expertise in integrating telephony solutions, such as VoIP, SIP, WebRTC, or other dialer systems. Experience with Twilio SDKs and API is a plus.
• Proven knowledge of integrating CTI (Computer Telephony Integration) systems into engagement platforms
• Experience working with cloud-based telephony providers (e.g., Twilio, ZoomPhone, Amazon Connect, or similar)
• Knowledge of FCC regulations,  Cellular Telecommunications Industry Association (CTIA)  TCPA (Telephone Consumer Protection Act), GDPR, and DNC (Do Not Call) lists, as they pertain to sales dialing systems.
• Experience with call monitoring: Understanding of call recording, compliance, and data retention policies related to telephony and customer interactions.
• Experience in leveraging call data, including call outcomes to inform product decisions and improvements.
• Familiarity with key performance indicators (KPIs) for sales teams using dialer systems, such as rep productivity, call-to-contact rates, conversion metrics, and compliance reporting.
• Proven ability to work closely with telephony engineers, software developers, support teams, and QA teams to define requirements, prioritize features, and oversee the technical implementation.
• Experience managing third-party telephony vendors, negotiating SLAs (Service Level Agreements), and ensuring successful API integration with external platforms.
• Experience in delivering seamless user-friendly telephony features that streamline workflows, reduce interruptions, and maximize sales reps' talk time.
• Awareness of the broader sales engagement technology ecosystem and how telephony fits within omni-channel communication strategies (email, SMS, chat, etc.) 
• Up-to-date on the latest innovations in telephony technology, such as AI-driven voice analytics, conversational intelligence, and voicebots.
• Understanding of how dialer systems integrate with popular CRM platforms such as Salesforce, HubSpot, Dynamics, Pipedrive, and other customer engagement tools.
  

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2024 Forrester Wave for Revenue Orchestration.

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft! 

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise
  

Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.