Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Toast is looking for a seasoned Principal Technical Program Manager (TPM) to drive and enhance the efficiency, execution, and cross-functional alignment of complex R&D initiatives. As a Principal TPM, you will play a pivotal role in shaping program strategies, establishing best practices, and delivering high-impact projects that align with our product and business technology objectives. This role demands a blend of strategic vision, technical expertise, and hands-on program management, empowering teams to deliver on Toast’s ambitious roadmap.
Specifically, this role will focus on providing technical program management support for our FinTech business - managing some of the most complex and important initiatives that drive our FinTech organization. This role will also participate in quarterly planning within the FinTech business. As this role scales, it may take on additional responsibilities outside of FinTech.
About this roll* (Responsibilities)
- Execution Excellence: Drive execution for major cross-functional programs, ensuring timely, high-quality delivery. Employ advanced forecasting, risk management, and intake strategies to mitigate potential delays and dependencies.
- Diving Deep: Quickly understand the scope, requirements, and risks associated with new and existing programs. Be ready to dive deep into technical and operational details, rapidly get up to speed, and identify and mitigate potential risks to ensure smooth program execution.
- Stakeholder Partnership: Cultivate strong relationships with stakeholders across R&D, Product, and Engineering, collaborating on roadmap planning and resource allocation to ensure strategic alignment and operational efficiency.
- Mentorship and Team Development: Serve as a mentor to other TPMs, promoting best practices, knowledge-sharing, and skill development. Act as a trusted advisor and resource within the TPM organization, supporting team members in achieving their full potential.
- Technical Leadership and Guidance: Leverage your technical fluency to guide teams, establishing best practices and fostering continuous improvement. Encourage innovation within program teams by setting technical fluency standards and facilitating professional growth.
Do you have the right ingredients*? (Requirements)
- 10+ years of experience in technical program management, product management, AND technical leadership roles, with a proven record of managing and delivering complex cross-functional programs in a tech-driven environment.
- Experience working in FinTech businesses and delivering large scale technical and financial products and programs to execution
- Strong background in the software development lifecycle (SDLC) and deep technical fluency.
- Demonstrated ability to build strategic frameworks and standardize processes for high-impact delivery across multiple programs.
- Exceptional communication, interpersonal, and stakeholder management skills, with a history of effectively collaborating with technical and non-technical partners.
- Results-oriented with a strategic mindset; proven ability to drive multiple programs to successful completion with a sense of urgency.
- Strong problem-solving skills, combined with the ability to make data-driven decisions and communicate insights clearly.
- Adaptable, iterative, and feedback-driven; embraces challenges as learning opportunities for continuous improvement.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$150,000—$240,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
What the Team is Saying
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
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Toast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
