PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!
PagerDuty is seeking a motivated and experienced Solutions Architect to join our dynamic team. As a key member of the Solutions Consulting organization, you will be instrumental in driving technical engagements with enterprise customers, providing strategic guidance, and architecting solutions that leverage PagerDuty's platform to address complex business challenges. You will collaborate closely with our sales and product teams to deliver compelling workshops, presentations, demonstrations, and proofs of concept that showcase PagerDuty's value proposition to potential customers.
- Work closely with sales and service delivery teams to understand customer requirements and propose scalable solutions leveraging PagerDuty's platform.
- Collaborate with sales teams to understand customer business objectives and design scalable, enterprise-grade solutions using PagerDuty's platform. Ensure solutions align with customer requirements, industry best practices, and PagerDuty's capabilities.
- Demonstrate deep knowledge of IT operations, incident response, and modern software development practices. Act as a subject matter expert on PagerDuty's capabilities and integrations. Advanced Technical Knowledge of AI/ML, Observability, Chaos Engineering, xOC, Automation and Orchestration.
- Partner with sales executives to provide technical guidance throughout the sales cycle, from discovery to closing. Tailor presentations, demonstrations, workshops and proofs of concept to align with customer needs.
- Engage with senior technical stakeholders (CTOs, CIOs, Architects) to build strategic relationships and address their technical challenges effectively.
- Work cross-functionally with product management, engineering, and customer success teams to convey customer requirements and influence product roadmap decisions.
- Stay updated with industry trends, emerging technologies, and competitive solutions to continuously improve expertise and provide thought leadership.
- Minimum of 10 years of experience in a pre-sales or solutions architect role within the enterprise software industry, with a strong background in IT operations management, incident response, or related fields.
- Expertise in cloud technologies (AWS, Azure, GCP), ITSM/DevOps tools, microservices architectures, and APIs. Experience with enterprise-scale deployments and integrations is highly preferred.
- Exceptional presentation, communication, and interpersonal skills. Ability to convey complex technical concepts effectively to both technical and non-technical audiences.
- Strong analytical and problem-solving abilities, with a track record of architecting innovative solutions to meet customer needs and drive business outcomes.
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline. Advanced certifications (e.g., TOGAF, AWS Solutions Architect) are advantageous.
- Willingness to travel as needed for customer meetings, workshops, and industry events.
- Opportunity to make a significant impact in a rapidly growing market segment.
- Collaborative and inclusive culture that values diversity.
- Competitive compensation package including equity, comprehensive benefits, and perks.
- Flexible work arrangements.
- Continuous learning opportunities through training, workshops, and conferences.
The base salary range for this position is 188,000 - 259,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Top Skills
What the Team is Saying
What We Do
PagerDuty is transforming critical work for modern business. Our powerful and unique platform makes sure you can take the right action, when seconds matter. From developers and reliability engineers to customer success, security and the C-suite, we empower teams with the time and efficiency to build the future.
Interested in joining us? We're hiring! Learn more about us here and at careers.pagerduty.com.
Why Work With Us
At PagerDuty, you can expect to bring yourself, do epic things, and delight customers, from wherever you’re most comfortable. You'll have the opportunity to build a lasting legacy, and learn from incredibly smart and humble colleagues. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Gallery
PagerDuty Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
