Staff Product Manager – Customer Insights

About the role

At Productboard, we fundamentally believe that the world's best products are created by product makers who possess an exceptionally deep understanding of their customers' needs. Whether they are Product Managers, Designers, or Engineers, the brightest minds behind the most successful and beloved products are those who truly embody their customers.

That is why we have centered the functionality of our Product Management Platform around understanding customers, competitors, feedback, and user research. We've built a unique set of capabilities designed to distill critical customer insights to inform key product decisions.

The Insights team at Productboard oversees this critically important set of capabilities and the underlying platform that centralizes data about the market, including information on customers and competitors, user feedback, and research from interviews, emails, support tickets, social media conversations, app reviews, direct customer requests, and more.

We're seeking a seasoned to lead this critical team. In this role, you'll be responsible for owning and developing the entire product area related to customer insights. You'll also work broadly across our platform to ensure that all our capabilities are fundamentally customer-centric.

You will play a pivotal role in driving both strategy and execution to stay ahead of our competition. The capabilities we deliver and the set of use cases we solve for have never been fully addressed by any software product before, meaning you must be prepared for the uncertainty and excitement of operating at the forefront of innovation in our space.

Our product is driven by a strong product-led motion, and you will be among people who understand the challenges of simplifying complexity without compromising functionality for large enterprises.

This role is based in our San Francisco office, where you will work closely with your engineering and design colleagues on-site at least three days a week to ensure the close alignment necessary for the highly innovative nature of your work. You will also collaborate with several other globally located product teams and have the opportunity to travel to Prague and other European destinations.

• Uncover and cultivate a deep understanding of the customer-centric requirements essential for modern product organizations and their stakeholders.
• Develop and execute a strategy and product roadmap that prioritizes the most important customer-centric capabilities, focusing on delivering highly differentiated value to our customers.
• Drive the design and development of new features and enhancements leveraging the rapid advances in AI & LLMs - technologies which are at the core of this product.
• Collaborate with cross-functional teams, including engineering, sales, product marketing, and customer support, to ensure successful product launches and alignment with business objectives.
• Stay updated with industry trends, competition, and best practices.
• Exhibit exceptional communication skills by effectively translating complex concepts into actions.
• Act as an external advocate for modern customer-centric product management best practices among our customers and the broader market.

• 6+ years of experience in product management, preferably in Enterprise B2B SaaS.
• Proficient in product management tooling and familiar with frameworks and methodologies such as lean, JTBD, agile, and various prioritization techniques.
• Great understanding of technology and product architecture.
• Experience in working on complex collaborative products that are architected as modular and extensible platforms or at least have some aspects of a modern platform approach.
• Strong track record of delivering products with cross-functional teams to enterprise customers. Appreciation and understanding of the complex needs of large enterprise organizations.
• Highly skilled in conducting user research and building empathy with customers.
• Experience with business intelligence and product analytics tools to measure the success of your team’s efforts.
• Excellent verbal and written communication skills, with the ability to present complex findings clearly to diverse audiences, including senior executives internally and externally.
• Proactive, curious, and independent, with a passion for solving broader problems, advancing your craft, and driving company-wide impact.
• Experience in mentoring and coaching junior colleagues, as well as leading across the company through indirect influence.
• Educational background in computer science or related practice. A reputable tech industry-focused MBA is a strong plus.

• Be part of building the world’s first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management.
• Your customers are going to be the best product teams and minds out there. You will have the opportunity to learn from and advance the work of the best of the best in your field.
• Be a part of a growing and innovative, mission-driven company, with the opportunity to shape the future of our product and customer experience, and to define an entire new market category.
• Collaborate with a talented and passionate team, dedicated to making products that matter, together.

The offer

At Productboard, we believe in providing you with a comprehensive compensation and benefits package that reflects our commitment to your well-being and professional growth. Here's what you can expect:

• Competitive base salary reflecting your role's value.
• Stock options for company success.
• Robust 401k for long-term financial health.
• Life insurance and disability coverage.
• Carrot Fertility Benefits
• Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare.
• Subsidized gym and wellness memberships.
• Commuter benefits for convenience.
• Dedicated mental wellness programs and personal access to Soulmio for mindfulness.
• Generous paid time off: Flexible PTO + 9 sick days.
• 8 weeks of Paternity leave and 12 weeks of Maternity leave.
• Annual volunteer day for your chosen causes.
• Daily office lunches catering to your preferences.
• Professional development budget for growth.
• Regular team events to foster camaraderie.

Salary range: $185,500 - $275,000. The pay range for this job level is a general guideline only.  Multiple factors, such as your location, experience, depth of knowledge, as well as internal equity, may be considered in extending an offer.

Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age — established stability of a Unicorn with space for individual impact.
• You’ll enjoy an exciting team atmosphere, building a whole new category of software.
• You can help change the way that products are built all over the world.
• We iterate quickly, and decisions are fast. You’ll have a voice in what we do and see the impact of your work.
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets.
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on.

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.

Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!

Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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