PMO

What is a PMO? It's often used as an acronym for Program Management Office.

We haven't thought of a better name yet, so we just have opted to call them PMOs (pronounced "p-moes").

Don't let the unconventional title fool you, this role is mission critical for the company. Let me explain.

1. A rotational program that's one-of-a-kind.

We've designed the PMO role to be a rotational program where you build down-funnel sales chops, establish product foundations, and weave a composite understanding of customer pain. With this, you're armed to either:

• Go fully into selling to our biggest and hardest customers

• Or go work on the product itself

We see this as a perfect instantiation of the "hands-on" rotational product manager program that new grads and post-MBAs deserve.

2. PMOs are critical in both pre-sale and post-sale.

The reason we created this job was because we wanted one person to span the pre-sale and post-sale so that the "understanding technical customer needs and solution design" doesn't get thrown over the wall after the deal is signed. When a customers asks, "This is great and all, but who's going to be actually doing the work?" our PMOs can answer, "You're talking to them!"

3. You will earn the right to work on core product.

What happens when you deeply understand customer problems and design solutions in the platform? Well, you often find a lot of problems, gaps, and under-performing functionality. Who better to go actually fold back hard-earned insights into the design and execution of the core product? We actually go even further and say that this is the only way someone earns the right to work on the product.

What you'll do

• Pre-sale: work with prospects and Doss AEs to perform solutions engineering

• Post-sale: execute customer onboarding, change management, sustaining support functions

• Identify holes in product surface area and synthesize the durable primitives that we need to build into DossARP

What you're good at

• Working insanely hard

• Rigorously detailed about what needs to get done -- and getting it done

• Taking in a bunch of information without any prior context and building a composite understanding of what is going on

Tactically speaking...

• This role is entirely about internalizing the businesses of our customers, trying to model them in Doss, and make a call on what we can, can't, should, and shouldn't be able do for them.

  • In a sense, this is a profound exercise in empathy. Our objective is to put a mirror in front of our customers and show them that we actually understand them in a way that others don't.

• This often begins with "spelunking" through their data! If you love Excel, pivot tables, and you find data gymnastics to be very enjoyable, this job might be for you.

About you

• Scrappy: you take the fastest path to the best answer, without being told what to do.

• High intensity: did I already mention that you should like working really hard?

• Curious: our business is to understand other people's businesses. This should be endlessly interesting to you.