Operational Change Specialist

At Wipfli, people count
The way you think makes you different. At Wipfli, we embrace that.
Our inclusive culture provides a space for everyone to have a voice. Our growing number of DEI resource groups celebrate diversity and champion awareness throughout Wipfli.
We're also focused on helping you achieve success with balance. From hybrid schedules and flexible time off to training programs and mental wellness initiatives, we take care of our team.
If you want to be in an environment where you can grow, feed your curiosity, and make a difference, Wipfli is the place for you.
Job Summary
As directed by the Operational Change Manager, collaborates across core services to assist leaders in implementing strategies, procedures, and initiatives. This includes evaluating resource requirements for achieving results. Additionally, works with partners and other leaders to identify solutions for overcoming obstacles to adopting Wipfli procedures. This opportunity can be completed remotely but requires an 8 - 5 CST or MST schedule.
Essential Responsibilities:
Operational Optimization

• Communicates the need for, and drives the adoption of standardized operational procedures; reports progress to practice leadership
• Monitors that various practice methodologies are consistently applied across teams/locations/regions
• Utilize ad hoc data tracking to monitor progress
• Drives special projects as requested by practice leader

Integration Management

• Builds relationships with the acquired entity's operating managers and teams post-close to drive post-merger integration process adherence; communicates project status, including roadblocks, milestones, successes with all project stakeholders

Resource Management

• Creates schedules that provides each client with appropriate expertise (including industry), maximizes utilization and minimizes available hours, and increases associate development; performs schedule revisions as necessary
• Meets with leaders to review open returns/engagement status regularly to ensure client outreach happens so work is received
• Builds and maintains relationships with associates and service line leads to have a good understanding of skills, capabilities, and aspirations; ensuring skills profiles are maintained so the practice has good line of sight into their resource bench
• Utilize Wipfli reports and analytical tools to track and manage planned hours, production targets, utilization, and utilization variance; recap recurring utilization issues, and escalate to leaders to address
• Monitors that time sheets are completed daily, research and remedy when they are not

Change Management

• Integrates PROSCI ADKAR methodology into change initiatives to Influence leaders to drive change readiness across core services
• Collaborates in the evaluation of the impact of planned organizational change
• Identifies potential points of resistance to change and develops mitigation strategies to drive adoption and business /program target realization
• Creates and implements change management strategies and collaborates with Service Line Leaders and Marketing to develop detailed change management and communication plans
• Coordinates with stakeholders and other relevant parties to ensure everyone is aware of the changes and expectations
• Establishes parameters to measure the effectiveness of change management plans/activities and provides reporting and other updates to Service Line and Practice Leaders

Required Qualifications:

• Bachelors degree in Business, Accounting, Organizational Development, Organizational Behavior, or Industrial/Organizational Psychology
• 2+ years' experience in organizational change management and/or project management
• Must be able to influence stakeholders in written and oral communications
• Advanced proficiency with Excel

Preferred Qualifications:

• Change Management Professional
• Project Manager certification

Skills & Abilities:

• Ability to exhibit behaviors aligned with Wipfli's core values
• Ability to approach all interactions with an outward mindset, seeking to understand the needs, priorities, and challenges of others
• Ability to establish trust and credibility
• Ability to promote best practices in areas of client service, operational effectiveness, leadership, and growth
• Ability to plan, prioritize, and organize work
• Ability to balance many projects
• Ability to work under pressure and time deadlines
• Ability to evoke creative and innovative thinking from fellow team members, while helping them understand the core strategies and goals of a service line
• Ability to work with a diverse group of clients/associates while maintaining a positive attitude
• Proven oral and written communication skills
• Excellent professional presentation skills
• Proficient in Microsoft Suite
• Knowledge of both qualitative and quantitative methodologies

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected].
Wipfli supports equal pay for equal work and values each candidate's unique experiences and skill sets. The estimated pay range for this position is: $73,000 - $98,000. Compensation within the range is determined by a variety of factors including, but not limited to, location, individuals' skills, experience, training, licensure and certifications, business needs and applicable employment laws.
Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.
Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected].
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