NPI/GTM Readiness Execution Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
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Role
ServiceNow continues to experience tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions supercharged with AI.
The NPI/GTM Readiness Execution Manager will support cross-functional, strategic launches of new innovation to market ensuring value chain readiness and accelerating time to value. You will ensure process excellence, manage or contribute to key portfolio process milestones, as well as identify opportunities and drive continuous optimization to achieve better quality and efficiency. The ideal candidate is detail oriented, extremely organized, and works collaboratively with others to execute activities in a timely manner, provide value to our GTM ecosystem of partners. The successful candidate demonstrates a bias for action and contributes thought leadership and easily turns that into action to achieve desired business outcomes. In addition, the selected candidate has demonstrated empathy and understanding of our cross-functional community to be able to effectively define, socialize, secure buy-in, communicate, and implement changes to stakeholders.
What you get to do in this role:

• Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch
• Ensure comprehensive planning including post sale readiness
• Lead or contribute to key portfolio readiness execution milestones
• Process definition, documentation, execution, governance, and optimization
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve business objectives
• Process optimization & stakeholder change management
• Plan, lead, and facilitate stakeholder forums to address topical issues and support execution
• Proactively address issues or mitigate risks with cross-functional teams to ensure GTM readiness for launch
• Ensure post launch activities are completed and communicated
• Understand KPI's and driving action plans cross-functionally to improve KPI's
• Define, scope, solution and lead improvement initiatives
• Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
• Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
• Deliver progress updates to stakeholders and leadership

Qualifications
Our ideal candidate:

• Master's degree in Business, Product Management, or Operations or 4+ years of related experience
• High Attention to detail & Strong organizational skills to execute quickly and efficiently
• Self-motivated, Fast learner who thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
• Ability to collaborate with diverse stakeholders and lead matrixed teams towards a common goal
• Highly analytical, fact driven, and process oriented mindset
• Well-versed in SaaS business processes and customer lifecycle.
• Combination of strong intellect, exceptional active listening skills, curious, and creative problem solving skills
• Excellent process definition, interdependency mapping, swimlane flow documentation skills
• Excellent verbal & written communication skills

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $119,300 - $208,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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