Manager, Sales Operations

About the role:

The Enterprise Sales operations team is looking for a motivated, high-impact people manager to join the team. Our team’s mandate is to empower the Enterprise sales team and streamline their ability to transact with customers, operationalize strategies to support a growing business and reimagine processes that will scale for the long term.  This role is critical to partnering with our Enterprise leadership team and requires strong cross functional collaboration, and ability to influence across a wide variety of cross-functional teams. Additionally, in this role, the manager will be responsible for the development of talent and coaching of about four coordinators and analysts.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will: 

• Partner with our sales and cross functional leaders to develop strategies to enable our Global Sales team to close revenue quickly and efficiently
  
• Support a team of four individuals to intake, asses and prioritize requests and reduce any friction points to close revenue
  
• Work to build a sustainable and streamlined sales deal support model that improves the sales rep experience while increasing team efficiency
  
• Develop measurements to track team and individual performance and identify areas for team-wide improvement
  
• Partner with the Salesforce Systems team to fix salesforce bugs, enhance systems processes, conduct UAT testing and lead sales communications
  
• Oversee governance of all Sales Policies across Enterprise sales team; run routine audits to verify compliance and data cleanliness; maintain key documentation regarding our policies and sales processes
  
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company 
• Experience managing teams and supporting their productivity by escalating issues, providing feedback and offering support
• Significant experience with Salesforce, specifically Salesforce reporting, as well as experience with data visualization tools (e.g. Tableau)
• Action-oriented to solve problems on short timelines
• Demonstrated leadership experience driving complex, cross-functional execution
• Comfortable with ambiguity and enthusiastic about improving efficiencies to increase sales
• Strong organizational skills and business judgment with the ability to manage competing priorities
• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
• Bachelor's degree or higher from a top university

An ideal candidate also has:

• 1+ year of people management experience preferred
• Advanced analysis skills: expertise working with large and unstructured data sets and building complex models
• Ability to build strong relationships with executives (Sales VPs and Directors) and cross-functional partners
• High level of curiosity
• Proactive and self-motivated