Manager, Revenue Operations (Systems & Tools)

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

We are seeking a highly skilled and motivated manager to oversee the management and optimization of our Go-to-Market (GTM) tool stack. This role is critical to ensuring that our sales and revenue operations teams have the technology and tools they need to succeed. The ideal candidate will have a deep understanding of SaaS business models, CRM systems, and a passion for leveraging technology to solve business challenges.

RESPONSIBILITIES

• Oversee all aspects of our GTM tech stack, including budget management, procurement, provisioning, administration, and system updates. Ensure all tools are effectively integrated and optimized to support business needs.
• Manage, mentor, and develop a team of direct reports. Provide guidance, support, and professional development opportunities to help them excel in their roles.
• Lead the integration of various tools within the GTM stack, ensuring seamless data flow and functionality across systems like Salesforce.com, Gong, and other key platforms.
• Provide quick and effective solutions to sales process pain points, while contributing to the development of long-term process improvements.
• Work closely with internal teams, including Product, Sales, and Revenue Operations partners, to align system requirements, reporting, and analytics needs.
• Collaborate with training and enablement teams to champion tool usage, ensuring that teams are effectively leveraging technology through coordinated training and ongoing support initiatives.
• Identify, prioritize, and scope key strategic initiatives to continuously improve the efficiency and effectiveness of our GTM operations.

QUALIFICATIONS 

• 5+ years of relevant experience in sales/business operations, with a solid understanding of SaaS business models and hands-on experience with Salesforce.com.
• Proven experience in managing and developing a small team, with a focus on mentoring and performance management.
• Strong ability to identify and nurture talent, with a commitment to helping team members grow and advance in their careers.
• Tech-curious problem-solver with a knack for finding creative solutions using both processes and technology.
• Strong communicator with the ability to translate technical information into clear and effective messages for internal stakeholders.
• Highly organized with the ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong analytical and quantitative skills, with a passion for data integrity and quality.
• Proven experience in managing a complex tech stack, including CRM, account planning, data enrichment, and productivity tools.
• Experience working in sales organizations, ideally with exposure to selling to Fortune 1000 companies

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $106,350 - $157,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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