IT Product Manager, Post Sales Systems

Remote - US

We are seeking an to lead a variety of strategic systems initiatives within Cloudflare. The IT Product Manager will serve as a "trusted advisor," the strategic interface between a variety of GTM business areas such as Sales, Marketing, Partners/Alliances, and Post-Sales and the Enterprise Applications team with the focus on business technology strategy development, requirements discovery, risk and service management. The IT Product Manager will be the main technology functional expert for all GTM internal business systems, having a holistic view of the end-to-end process from a systems point of view. This means that while the role will primarily be a partner to the GTM teams, it would also have to partner with other functions, like People/Payroll, Finance, Security, and Legal to ensure the overall GTM process operates effectively and cohesively. The PDM will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units. The candidate will partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria.

• Operates as the main point of contact and partner to both the business and the IT Enterprise Application (delivery) team.
• Gathers and documents business requirements and user stories through in depth stakeholder interviews and subject matter expert (SME) deep dives. Obtains the necessary stakeholder sign-off before and technology reviews prior to transferring projects to delivery teams for execution.
• Drives and heavily influences the overall GTM business system roadmap ensuring the focus is on business performance and scalability while limiting IT risk.
• Provides knowledge transfers to technical teams and technical program managers (TPMs) ensuring clean and clear requirements are understood by those responsible for project management of implementation and go-live.
• Contributes value to the GTM portfolio and plots roadmap deliverables using a blend of business priority, end-to-end product strategy, and a holistic consideration of Cloudflare's techstack.
• Maintains routine communication with business stakeholders and the IT delivery leads ensuring constant alignment on system roadmap placement and timelines.
• Track the technology market discovering and staying attuned to newly released GTM applications and/or new product capabilities that align with existing technology in Cloudflare's techstack.
• Partner with the TPMs to maintain constant alignment of GTM projects' health including leading any discussions regarding roadblock removals, risks, and overall keeping momentum on the deliverables.
• Partners with the Procurement team and helps lead the vendor selection process for onboarding new tech. This includes vendor research, scoring, participating on demos, and presenting recommendations to leadership.
• Adheres to and instills the IT Planning and Governance structure including running monthly GTM steering committee meetings, meeting with functional leaders on a routine basis, and providing routine alignment between the GTM business and IT teams.
• Leads weekly roadmap meetings with delivery leads to collaborate on business priorities and roadmap placement and works with the appropriate teams to manage risks and capacity related issues.

• BA/BS in Business Administration or Computer Science, or an equivalent combination of education and experience.
• Minimum of 5 years experience with GTM system experience including complex knowledge and deep understanding of sales operations. Post-sales experience is a plus.
• Strong sense of urgency, ability to manage priorities and tight deadlines in a fast-paced and ambiguous environment.
• Highly organized and able to juggle many tasks without losing sight of the highest priority items.
• Experience in implementing technology to solve business problems.
• Business knowledge of sales and marketing functions and cycles.
• Experience with GTM systems such as Salesforce, are required.
• Strong leadership skills, being success oriented, and having a strategic mindset to bring business benefit and efficiencies through IT systems.
• Demonstrated ability to communicate clearly to technical and non-technical audiences, and project manage multiple concurrent projects with varying internal stakeholders and demands.
• Independent self-starter with history of accountability of project timeline and results.
• Excellent written and verbal communication skills with the ability to communicate effectively and efficiently in a global fragmented environment.

Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $140,000 - $172,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $158,000 - $193,000.
• For Bay Area based hires: Estimated annual salary of $166,000 - $202,000.

This role is eligible to participate in Cloudflare's equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave