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We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
SoFi Bank, N.A. seeks an energetic, detail-oriented, self-motivated, organized Issue Management Analyst to join our Operations and Risk Management team. This individual contributor role will report to the Director of Issue and Exam Management. This role is part of SoFi’s First Line of Defense (1LOD) and will partner with company-wide stakeholders and other risk program owners. The ideal candidate will thrive in a fast-paced environment, be an agile learner, and think strategically to ensure support for issue owners via resolution of the issues that impede their business. In addition, the Issue Management analyst will help ensure adherence to the Issue Management policies and procedures.
What you’ll do:
- Learn, Innovate, Iterate: Manage and govern the complete Issue Management life cycle and incorporate best practices and innovative solutions.
- Effective Governance: Provide adequate issue documentation and supporting evidence to ensure issues/risks are fully resolved and successfully mitigate issue recurrence.
- Be an Issue Management trusted advisor: Serve as an Issue Management program trusted advisor, providing training and ongoing education to issue owners.
- Be an Ambassador: Inspiring our rapidly growing team, promoting best practices. Share your knowledge and experience across the organization.
- Optimize: Make adjustments to optimize the process for a better user experience.
- Maintain excellent communication with all levels of the organization, be responsive to Issue owners/managers, and provide appropriate training and cross-training to other SoFi team members as needed.
What you’ll need:
- Bachelor’s degree or equivalent work experience
- Team player mindset
- Experience in 1LOD Operational Risk Management
- 2+ years of relevant experience developing/managing an Issue Management Process, including an understanding of risk and control management
- Experience managing Issues, including identifying issues and risks and root causes, developing effective corrective action plans, addressing mitigating controls, and expertise validating issue closure evidence.
- Self-motivated
- Strong attention to detail
- Well organized
- Strong problem-solving skills
- Experience using the Google suite of tools
- Ability to work under pressure, manage multiple tasks and competing priorities, meet deadlines, and adapt to change; comfortable dealing with ambiguity and uncertainty.
- Excellent critical, creative, and data thinking, decision-making, and innovative problem-solving skills
- Have strong interpersonal, verbal and written communication skills; capable of writing documentation and interacting positively with all levels of the SoFi enterprise.
- Be able to react to change quickly and implement new processes and procedures.
- Knowledge of issue management within a banking organization.
- Experience in a Banking or Fintech environment.
Nice to have:
- Experience with Governance Risk and Compliance systems (GRC)
- Experience with Tableau reporting software
- Information\Data Systems background
- Project Management or Risk Management certification
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
SoFi San Francisco, California, USA Office
Our new headquarters opened in 2019. The office provides an open work environment, an all-hands area, a café, library, coffee points on every floor, and executive conference rooms. The game room and roof-top lounge area provide space to take a break and look at the incredible downtown view.
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