Head of Technical Writing

Airbyte is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.

So far, we've built over 350 connectors and have had 60,000+ companies replicating data with us. We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome and let our product bring the users, rather than an outbound sales engine with cold calls.

Airbyte is a hybrid workplace with most of the team based in Silicon Valley. We’re committed to providing as much context to our current employees and candidates. The Airbyte company handbook, core values, methodology, strategy, and roadmap are open to all.

If you find this role exciting, we encourage you to apply even if you think you don’t meet all requirements.

Opportunity

Airbyte’s open source data movement solution is quickly becoming a best practice for data engineers. To keep up with this demand, we are looking to improve our documentation to make our users even more successful. To meet the opportunity, it’s critical that our documentation is accessible, makes the product easier to use, and reflects the deep understanding of data connectors that Airbyte contains.

As Head of Technical Writing, you’ll be responsible for the complete ownership, development, and maintenance of all documentation related to Airbyte. You’ll drive the structure and content of our documentation, ensuring it aligns with the needs of our users across OSS and Cloud, you’ll develop writing guidelines and support teams with technical writing while bringing insights from the documentation to improve our product's user experience. With exclusive ownership of our documentation, self-motivation is paramount, as the success of our documentation will hinge on your dedication and initiative.

What You'll Do

• Complete ownership of our documentation: Own, manage, and update all documentation on docs.airbyte.com and partner platforms, ensuring accuracy, clarity, and up-to-date information
• Technical Writing Thought Leadership and Guidelines: Drive the overall structure of Airbyte’s documentation.  Develop clear and effective writing guidelines tailored for Airbyte and advocate these guidelines across the company and with our OSS community to ensure uniformity in our communications.
• Technical Writing Execution: Provide technical writing expertise to our internal teams to ensure that our communications are clear, concise, and effective. Build best-in-class connector setup guides to ensure a seamless product experience.
• Tooling and System Enhancement: Work closely with the engineering team to improve the documentation system, incorporating automation to streamline and enhance the documentation process.
• Tracking the Success of our docs: Responsible for monitoring and assessing the effectiveness and impact of our documentation to track its success and continuously improve user experience and build a feedback loop to internal stakeholders to ensure continuous improvement. 

What You'll Need

• 6+ years experience with Technical Writing
• Experience leading docs or managing a docs team
• Independently motivated. Be a proactive investigator and improver
• Ability to understand complex technical concepts and translate concepts across diverse audiences
• Balance execution against building leverage and scale
• Collaborative team player with excellent communication skills

Location

• Hybrid SF, Tuesday & Wednesday. 

Salary

We Provide 

The benefits listed below are for US-based employees.

• Relocation - should you apply to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.
• Unlimited Paid Time Off - we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.
• Parental leave (for new parents) - we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.
• Sponsored Travel - Airbyte has a partially distributed team and we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.
• Open book policy - we will pay for books you purchase for your professional and career development. 
• Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company. 
• Competitive benefits package for US-based employees, including:
• Blue Shield or Kaiser Medical Insurance 
• Airbyte covers 100% for both employees and dependents
• Dental (including child & adult ortho) & Vision Insurance
• Airbyte covers 100% for both employees and dependents
• Life and AD&D Insurance
• Airbyte covers 100% for employees
• Short-term Disability Insurance 
• Airbyte covers 100% for employees 
• Long-term Disability Insurance
• Airbyte covers 100% for employees
• Healthcare insurance stipend for those outside the US whose countries do not provide it for free.
• 401k for US-based employees.
• FSA (flexible spending account)
• Work Visas We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor.

Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.