Global Solutions Engineer (Remote, North Carolina)

Posted 2 Days Ago
Be an Early Applicant
Remote
130K-170K Annually
Mid level
Artificial Intelligence • Cloud • Information Technology • Software • Big Data Analytics
Dynatrace enables flawless and secure digital interactions.
The Role
As a Global Solutions Engineer at Dynatrace, you will provide technical support to the sales team, conduct demonstrations, manage Proof of Concept (POC) projects, and build customer relationships. You will collaborate with various teams to deliver excellence in customer engagements and contribute to the technical evaluation and solution proposal processes.
Summary Generated by Built In

Your role at Dynatrace
What's the role?
As a Dynatrace Global Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer's pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace's customers and completing RFIs & RFPs. You will also work across teams including Dynatrace's innovation labs, Dynatrace's Expert Services consultants, CSMs and marketing.
You will be working with a Global Account Manager (1:1 ratio) and supporting 2 customers - 1 exisiting, and 1 net new.
About you:
To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:

  • An excellent team player, with the ability to work across all disciplines.
  • Excellent communication and presentation skills, with the ability to communicate technical value into business value.
  • Previous 3 - 5 years of experience with observability or application performance management technologies and techniques.
  • Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process.
  • Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed.
  • Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable.
  • Must be able to travel up to 30% of the time


Responsibilities:

  • Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
  • Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
  • As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
  • Present Dynatrace's vision to our customers C-suite executives.
  • Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
  • Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths.
  • Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace's market share and meet the market needs.
  • Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities.
  • Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace's leadership position in the market.
  • Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer
  • Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach).


What will help you succeed
Minimum Requirements:

  • Bachelor's degree in Computer Science or equivalent education or experience required.
  • 3+ years of experience within the observability space.


Preferred Requirements:

  • Experience with web technologies such as HTML, CSS, and JavaScript.
  • Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database.
  • Advance knowledge of Operating Systems (OS) including Windows and Linux.
  • Experience with DevOps or Site Reliability Engineering practices
  • Knowledge with cloud platforms, including AWS, Azure or GCP
  • Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines
  • Experience with automation like Ansible, Puppet, Terraform, etc


Why you will love being a Dynatracer
• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow.• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Compensation and Rewards

  • The base salary range for this role is $130,000- $170,000. When determining your salary, we consider your experience, skills, education, and work location.
  • Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
  • We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

Top Skills

.Net
CSS
Go
HTML
Java
JavaScript
Node.js
PHP

What the Team is Saying

Michael Polter
Jamie Mallett
Trevor Ealy
Yan Osman
Nimay Patel
Sri Sunil
Steve Pace
The Company
Mountain View, CA
4,700 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With advanced observability, AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure, and experience of all users.

Why Work With Us

Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!

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Dynatrace Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: Flexible
Mountain View, CA

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