Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
- Provide strategic leadership to clients
- Be the relationship manager between customers and ServiceNow
- Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
- Manage all Executive relationships between ServiceNow and assigned clients
- Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Qualifications
- 7+ years of experience in client management, and aligning account strategies to revenue opportunities
- 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
- Experience achieving sales targets
- Experience leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for a prospective client
- Travel up to 50% (depending on geography/region)
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
What We Do
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.
We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.
From Fortune. ©2022-2023 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.
Gallery
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-12/211109_ServiceNOW_Shot_63_Group_B_Celebration_6834.jpg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-12/ServiceNow-26.jpg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-12/211109_ServiceNOW_Shot_07_Katie_Justin_Syrena_Aishwarya_0062.jpg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-12/2021_11_09_Other Employees_S011_Snyder Mark_Pacheco Henry_Klem Jessica_1794.jpg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-12/2021_11_09_Celebration_S066_Group_E_Balloon_Portraits_7073.jpg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-12/ServiceNow_London_Staines_Day_1_Group_06_0404.jpg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-12/ServiceNow_London_Staines_Day_2_Group_01_0279.jpg)
ServiceNow Teams
ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.