Executive Assistant

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

We are looking for a proactive Executive Assistant to support our CEO and the scheduling needs of our executive team. We are a global company with a sizeable office in Seoul, South Korea, and team members around the world. This role will need to be onsite in our San Mateo office most days, and you need to be willing to flex your working hours to accommodate the business needs of a CEO who frequently travels internationally. We are a close-knit company of 220 people who operate with grit, respect, and collaboration.

What You Will Do

• Serve as Master Calendar Optimizer. Support the CEO and other executives in managing their time and schedule by communicating and prioritizing relentlessly.  
• Ensure the CEO is focused on the highest priorities, including time for strategy, thinking, and connecting with team members.
• Act as the first line of contact, provide assistance to key customers, partners, and investors.
• Ensure the CEO is informed of and prepared for upcoming commitments and responsibilities and following up appropriately.
• Initiate and respond to correspondence as authorized by the CEO.
• Support all facets of the CEO’s complex and detailed global travel, including but not limited to owning logistics, itineraries, meeting agendas, and coordination. Support CFO travel as needed with logistics, itineraries, and expense reporting upon return.
• Assist in, drive, or manage event planning as needed.
• Promote a positive corporate image by professionally representing the CEO responsively and positively, internally and externally.

Who You Are

• You have excellent written and verbal communication skills. Typos and poor grammar make you cringe. 
• You are a master of time management and have a keen sense of prioritization. 
• You are laser-focused on details and have high-level organizational skills.
• You have unquestionable integrity and discretion. Your references confirm your ability to maintain a high level of confidentiality. 
• You self-direct and execute with little supervision on time-sensitive projects. 
• You find fulfillment in the unpredictable. You have the capacity to handle tight deadlines and last-minute changes and adapt quickly while remaining positive. 
• You are high-energy and thrive in a motivated, fast-moving team.
• You are profoundly relationship-oriented and value building relationships up, down, and across organizations.
• You anticipate needs before they arise and ensure every one is as prepared as possible for efficient and successful collaboration.

What You Offer

• 5+ years of experience as an Executive Assistant; experience supporting VP-level leadership preferred. 
• Proficient in Microsoft and G Suite; ability to pick up new tools, evaluate them, weigh the pros/cons, and optimize one’s work style. 
• Experience working in high-growth environments; startup experience preferred. 
• Fluency in Korean is a plus. 

Our US benefits include (but are not limited to)

• 20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company-subsidized medical, dental, and vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave 
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages.

Pay Transparency

We set standard ranges for all roles based on function, level, and geographic location for cash compensation.  To determine our ranges, we utilize various compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $120,000 - $130,000.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs that may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Sendbird is trusted by 4000 of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—to power over 7 billion messages every month between businesses and people looking to build relationships and get things done.

The company offers an award-winning communication platform on which modern messaging experiences are built. It unlocks the potential of unified customer communications across notifications, in-app chat, voice, video, and AI. Headquartered in California, Sendbird is backed by ICONIQ, STEADFAST Capital Ventures, Softbank, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator.

At Sendbird, one of our core values is Global Citizenship.  We respect, promote, and encourage diversity for equal employment opportunities.  We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal state, or local law.