Director, Website Infrastructure and Tools

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
ServiceNow's Digital Experience and Product team is seeking a talented, self-directed Director, Website Infrastructure and Tools. In this role, you will drive the strategy and execution of the underlying infrastructure and tools used to build and deliver delightful digital experiences for our global customers. You will lead a team of product managers overseeing content authoring, digital asset management, testing and optimization tools, amongst other marketing technology services. In this key leadership role, you will collaborate with cross-functional teams to drive innovation, efficiency, and scalability across our digital platforms.
The ideal candidate will balance strategic foresight with meticulous execution, thriving in ambiguously defined scenarios. You must have a proven track record of building and scaling website tools and infrastructures, and possess a deep understanding of developing processes, operations, and governance to empower a varied team of marketers in crafting successful digital experiences for customers. Experience with Adobe products (e.g. AEM, Workfront, Adobe Target, etc.) is preferred.
Key Responsibilities:

• Define and execute the product roadmap for website infrastructure, aligning with the company's strategic goals and customer needs.
• Lead and expand the Product Management team dedicated to website infrastructure and tools.
• Collaborate with engineering, design, and business teams to ensure seamless deployment and integration of new tools and systems.
• Oversee the lifecycle of website infrastructure products from conception to launch and beyond, ensuring they meet quality standards and user expectations.
• Drive the adoption of best practices in continuous integration/continuous deployment (CI/CD) processes and agile product management.
• Analyze market trends and technological advancements to continuously improve and innovate our product offerings.
• Manage stakeholder communications across multiple business units to ensure alignment on product vision and priorities.
• Develop and manage the budget for website tools and infrastructure projects.

Qualifications
To be successful in this role you have:

• Proven experience in product management, preferably in website infrastructure or related fields.
• Strong leadership skills with experience leading teams in a dynamic environment.
• Excellent communication and interpersonal skills, capable of engaging with executives, engineers, and other stakeholders.
• Deep understanding of web technologies, software development processes, and agile methodologies.
• Experience with cloud platforms, enterprise software, and CI/CD tools is highly desirable.
• Strategic thinker with a strong ability to manage complex projects and drive them to completion.

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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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