Director, Strategy & Operations

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As the Director of Strategy & Operations, you will serve as the Chief of Staff to the Senior Vice President (SVP) of Engineering and play a critical role in driving the execution of strategic initiatives, streamlining operations, and supporting the leadership team in delivering against key business objectives. This role requires a highly organized, proactive, and strategic thinker who can manage multiple priorities, work effectively across the organization, and serve as a trusted advisor to the SVP of Engineering. In addition to providing direct support to the SVP, you will manage operational functions across the broader Product Engineering organization. This includes ensuring alignment and consistency in processes, optimizing resource allocation, and driving operational excellence across various engineering teams.
- Strategic Support: Collaborate closely with the SVP of Engineering to develop, refine, and implement the organization's strategic plan. Lead the prioritization and execution of high-impact initiatives, ensuring alignment with overarching business objectives.
- Operational Excellence: Oversee and optimize the daily operations of the engineering organization, including resource management, budgeting, and process improvement. Drive operational excellence by identifying inefficiencies, implementing best practices, and ensuring consistency across teams.
- Strategic Projects: Lead and direct large-scale, cross-functional initiatives with significant impact on the organization. Provide strategic oversight and ensure that projects are delivered on time, within scope, and with successful outcomes. Anticipate challenges and remove obstacles to enable team success. Lead and manage high-visibility special projects as assigned by the SVP of Engineering. These projects often involve significant complexity, sensitivity, and organizational impact.
- Communication & Coordination: Serve as a key communication conduit between the SVP of Engineering and other senior leaders. Prepare executive-level presentations, reports, and briefs for leadership meetings. Ensure clear, consistent messaging across the organization.
- Decision Support: Provide strategic insights, data analysis, and decision support to the SVP and other senior leaders. Conduct in-depth research, synthesize information, and deliver actionable recommendations on complex issues.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders. Represent the engineering organization in key strategic meetings, ensuring that the team's priorities and perspectives are well-articulated and understood.
Qualifications
Preferred Qualifications:

• Exceptional organizational and project management skills, with a proven ability to manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills, with the ability to quickly identify key issues and develop solutions.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• High level of discretion and confidentiality, particularly when handling sensitive information.
• Ability to work independently and make sound decisions in a fast-paced, dynamic environment.
• Leadership: Demonstrated ability to lead cross-functional teams, manage change, and drive organizational success.
• Technical Acumen: Solid understanding of engineering principles and processes, with the ability to translate technical concepts into business terms.

Basic Qualifications:

• 10+ years of experience in leadership roles within engineering, operations, or business management. Experience as Chief of Staff role or equivalent is highly desirable.
• Education: Bachelor's degree in Engineering, Business Administration, or a related field. MBA or equivalent advanced degree is a plus.

For positions in the Bay Area, we offer a base pay of $169,500 - $296,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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