Director, Revenue Accounting & Operations

The Director of Revenue Accounting and Operations is a key leadership role in the finance organization, reporting to the SVP of Finance and Chief Accounting Officer. This role will lead the team that manages the entire end-to-end global revenue processes, driving accuracy, data quality, and efficiency across the Order to Collect/Record to Report cycles. You will help guide the business and process to bring best practices to our processing and reporting. You will work across all levels of the organization, providing reporting and insights. 

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office once per week, so you can thrive in your new role and fully embrace being a Dutonian!

Responsibilities: 

• Global Process OTC/RTR (Order to Cash and Revenue and Record to Report). Run the end-to-end revenue and commissions accounting processes. This includes systems process documentation, and implementation of new products and new commissions plans, and ensuring appropriate revenue and commissions accounting standards under ASC 606 and other applicable standards.
• Incorporate new products in the OTC, including testing and updating SOX controls and narratives and ensuring the appropriate accounting framework is in place to determine the right accounting model for upcoming products. 
• Financial close related to revenue and commissions, reconciliations, flux, internal control, compliance, audits, and associated operational activities. 
• Lead and influence finance teams and partners to identify areas of opportunity to transform revenue and commissions processes.
• Process Improvement & Optimization: identify and initiate projects to enhance revenue platform and the entire OTC processes.
• Lead efforts to transform the current revenue/commission accounting and operations processes. Implement tools/processes, build effective reconciliation and reporting dashboards, improve data quality, process efficiency, and uplevel the skills of the Revenue and commissions Accounting team.
• Effectively manage a team and help them develop their expertise.
• You will provide technical revenue recognition guidance in accordance with our existing revenue policy, ASC 606, and in accordance with U.S. GAAP in order to accurately recognize revenue. 
• Partner with the sales team to provide revenue recognition guidance during contract negotiations.
• Partner with the Business (Sales, Legal, Product, and Pricing teams) to provide revenue guidance/consideration with respect to our growing product offering.
• Partner with our external auditors to ensure the accuracy of our revenue is maintained.
• Work closely with the FP&A team as it relates to revenue forecasting.
• Manage and support the team with technical guidance (ASC 606) research and provide solutions/options to new and complex issues.
• As specific revenue matters develop, support the team with the preparation of technical revenue memos and work with our external auditors to ensure they are discussed and signed off in a timely manner.
• Manage and update our existing revenue recognition policies.
• Review, analyze and update 10Q/K Revenue, deferred revenue sections, etc. to ensure compliance with industry reporting standards, U.S. GAAP, and SEC requirements.
• Create/update training material and provide ongoing training to cross-functional organization members on revenue related matters
• Effective communicator, able to convey and present information in a concise and well-organized manner
• Ability to roll up sleeves and work with team members in a hands-on management capacity as required to deliver results.
• An efficient multi-tasker – can marshal resources and orchestrate multiple activities at once to accomplish their goal.
• Exceptional problem solver – uses rigorous logic and methods to solve problems and is excellent at detailed analysis. Doesn’t stop at first answers rather he/she will strive to seek the correct answer.
• Attention to detail and a commitment to quality throughout the revenue recognition process

Basic Qualifications: 

• 15 + years of relevant experience with a mix of Big 4 accounting firm experience (preferably at the Sr. Manager/Director level) and public companies with multiple, complex revenue streams in a high-growth environment; multinational industry experience
• CPA required
• Strong software and SaaS revenue recognition knowledge in the areas of ASC 606, and related revenue recognition pronouncements under US GAAP
• Experience with larger ERP systems (Netsuite), RevPro, and related data across a global business
• Strong knowledge of SOX requirements, including the ability to assess, develop, and implement internal controls

 Preferred Qualifications:

• Experience with multiple business models such as SaaS, on-premise licenses, and services.
• Strong knowledge of SOX requirements, including the ability to assess, develop and implement internal controls
• Strong analytical and Excel (can maintain complex spreadsheets) skills, with an emphasis on building and designing scalable processes
• A trusted business partner, collaborating with all levels of management and individuals across the organization, and be able to relate to their needs and perspective (e.g. legal, sales operations, sales, product, tax, Internal audit, accounting and FPA)
• Ability to understand the end-to-end process and determine areas of improvement, automation, and refinement to allow for the ability to grow and scale.

The base salary range for this position is 168,000 - 262,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.