At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Our Mapping organization's charter is to ensure every ride is completed in a reliable and delightful manner. The Mapping team's mandate is to ensure all aspects of the Rider and Driver experience are delivered to the highest standards of customer obsession. The bar is high: customers talk about the one ride that did not go well, not thousands of rides that went well.
The focus for the Mapping team is to build innovative solutions to provide the best ride experience for both our Riders and Drivers. Lyft's Mapping team has a track record of building industry leading mapping solutions, including: effective and accurate navigation, right information at the right time on infotainment screen, accurate ETA prediction, smooth pickup and dropoff experience, and accurate traffic and closure information. With these building blocks in place, the team is looking for a leader to push the boundaries of what the mapping and ride experience should look like for Rideshare Drivers and Riders.
The Director, Product for Mapping will guide Lyft to bring innovation to our line of Mapping products, redefining what Mapping can do for Drivers and Riders. They will partner with engineering, science, design, UXR, and operations. This Director will be an inspiring people leader who can be a mentor, coach, and supporter to a team of experienced product managers, as well as for the entire Mapping team.
- Translate Lyft’s vision and strategy into a Mapping product roadmap that drives our differentiated customer experience forward
- Understand the competitive landscape and both general/ industry trends as well as local movements in passenger experiences to inform product strategies + roadmaps
- Translate customer and internal user needs into clear, well-defined functional and technical strategies backed by data analysis and deep understanding of the technical systems including AI and human-in-the-loop
- Manage, inspire and develop a team of high caliber product managers, providing them with development, mentorship, and and coaching to help them achieve theirs and Lyft's goals
- Drive close cross-functional collaboration to deliver product development excellence—product management best practices
- Guide and interface closely with data scientists and engineering teams to define scope, review, and refine technical capabilities, prioritize projects for release, and define new opportunities
- Serve as a strategic and collaborative partner to the highest levels of Lyft leadership to drive company wide workstreams while influencing executive priorities and direction
- 10+ years in product management or relevant experience in a tech-related field
- Extraordinary interpersonal and communication and presentation skills, cultivator of collaboratively working relationships with teams across an organization, stakeholders, and executives.
- Excellent judgment and thoughtfulness about the dynamics of an ever evolving product landscape; considers entire life cycle of deployment in order to ensure a delightful customer experience
- Demonstrated experience (at least 3+ years desired) managing and growing a high performing team of product managers, while providing development, mentorship, and excitement to exceed team and department goals
- You have a technical background and are able to contribute to planning and design discussions
- You are steadfastly focused on customers, whether they are drivers, riders, partners or Lyft employees
- Forward-thinking, analytical and problem-solving mindset, drawn to building off of ambiguous and unsolved problems and “making it happen”
- Ability to remain flexible and thrive in ambiguity
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
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