Director, Office of the CEO

Director, Office of the CEO - Job Description

Toast is driven by building a platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Our Chief of Staff is hiring within the Office of the CEO to support and advise the CEO and senior leadership team, guiding critical business decisions through insightful analyses & thought partnership across the organization. 

We are looking for a candidate who is eager to roll up their sleeves and help us execute our most critical company priorities. The ideal candidate, regardless of background, is someone who is passionate about, and excels at:

• Enabling those around them to be positive, effective, and successful
• Constantly shifting between big picture brainstorming, thoughtful (and often hardcore) data analysis, building trusting relationships with a phenomenal executive team, scaling critical operating processes such as OKRs and company-wide communications, and simply rolling up their sleeves to get tactical things done

This role will be responsible for helping run the operating system across all of Toast, ranging from ongoing OKR accountability to quarterly business reviews to annual planning. They will also lean in heavily on our most critical priorities at any given time, tailoring the support to the needs of the challenge - sometimes lending a hand with investigative analysis, sometimes providing program management support, and other times identifying, staffing up, and motivating an internal tiger team to tackle the challenge.

About this roll* (Responsibilities) 

• Work alongside the VP, Chief of Staff to manage the Toast-wide operating system (including its management cadence, metric reviews, decision-making frameworks, goal setting process, operating calendar, and communications)
• Help plan, coordinate, and manage content for leadership, team meetings, and off-sites
• Manage the flow of information across various cohorts of Toasters
• Attend meetings and participate in projects with or on behalf of the executive leadership team
• Provide ad-hoc support on projects small to large; this could include market research, financial modeling, internal operating initiatives, and more

Do you have the right ingredients*? (Requirements)

• 6-10 years of experience in consulting, investment banking, business intelligence, or fast-growth tech (restaurant experience is a bonus!) 
• Bachelor’s degree in Business, Finance or related field 
• Strike a healthy balance between deeply understanding the granular data and details of a challenge while being able to zoom out and communicate the top-down executive-level story
• Able to embrace ambiguity, always taking the first pass at a challenge to provide structure and early momentum, while freely pivoting when the need arises
• Process-focused and detail-oriented with strong project management skills
• Excellent analytical and conceptual problem-solving skills
• Proactive, hard-working, and resourceful in pushing progress forward and meeting accelerated timelines with minimal oversight

Our Spread of Total Rewards

• Flexible Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs 
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

*Bread puns encouraged but not required

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