Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Overview:
Your opportunity to join an agile and high performing team to grow Mastercard’s Global Acquiring business while executing on Mastercard’s strategic Product roadmap through strong relationships with one of Mastercard’s largest Global acceptance partners. The Acquiring team provides Global Account Management support for a number of key Acquirers and acceptance enablers. The team provides support for all aspects of their business, including expansion into new areas such as issuing and account to account payments.
These customers play a key role in the development and commercialization of strategic products making a strong partnership with close alignment on strategic priorities critical to the success of Mastercard as well as our clients.
You will report to the SVP Global Acceptance, taking responsibility for all aspects of the Relationship Management with our clients while driving revenue growth and deployment of strategically important products and services. In addition, you will help define the overall strategic approach to support Central Acquirers and act as a subject matter expert towards Regional/Local account leads engaged with acceptance partners Globally.
We are looking for a self-motivated, structured problem solver with a strategic mindset and an ability to form strong relationships internally as well as externally.
Role
• To defend and grow revenues through relationship management and commercialization of strong and flexible product solutions, working with key MasterCard internal stakeholders.
• Support growth through Product, Services and VAS sales
• Responsible for development and management of a successful sales pipeline of new business initiatives that supports Mastercard Strategy and goals
• Drive business development opportunities and innovative commercial proposals delivering increased revenue and/or market share.
• Broaden the relationship with client stakeholders to drive more strategic discussions and entrenchment of the MC brand
• Push the Mastercard organization to act as a Global partner of the managed accounts and ensure Global alignment on priority activities.
 
All About You
• Self-starter/self-motivated
• Prior experience in Account Management or Sales roles
• Strong commercial acumen and ability to close deals
• Strategic mindset
• Ability to navigate through large organizations and influence without direct authority
• Strong understanding of the Payments industry including Acquiring and Issuing
• Ability to think outside the box and recognise the value of alternative thinking
• Good communicator and influencer with strong negotiation skills
• Essential to be comfortable in a multi-tasking environment with the ability to give clear direction to team and customers alike
• Ability to build and maintain internal relationships with senior management and key stakeholders across the business, inter regional alignment and gaining support for the strategic direction of the business

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.