At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
This role is crucial in delivering program consulting services to Qualtrics customers across various industries, empowering them to develop and execute world-class CX Programs. You'll lead with a strategic roadmap, collaborating closely with clients to align on program vision, design journeys, and measurement strategies. By leveraging your expertise, you'll guide clients through organizational change, driving continuous insights and helping them realize tangible business outcomes.
This person is responsible for delivery of program consulting services to Qualtrics customers, across a variety of industries, to help them design and run a world-class CX Program. This person will lead with a strategic roadmap to define the program direction, work with clients to drive strategic executive alignment and design programs, journeys and measurement strategy (surveys, embedded data, unstructured data, dashboards, closed-loop flows) to help achieve desired outcomes (such as driving operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organizational change and address the common CX challenge of realizing value by creating a systematic approach to driving continuous insights that will help to prioritize where to focus, as well as track and measure the effectiveness of actions taken.
You will engage with some of the world’s most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc.
This highly-visible role will interface with client stakeholders at different levels of an organization to gain a deep understanding of their business needs and shape their CX Programs. This requires hands-on work in socializing, influencing, and implementing CX best-practices from a strategic, methodological and operational point of view.
You will understand industry trends, shifts taking place in the experience management industry, and be able to design forward-thinking impactful solutions for our clients.
- : Lead engagements from program vision to ongoing value realization, driving transformational change and continuous improvement.
- : Utilize your extensive CX design and delivery experience to serve as a trusted advisor, translating customer needs into actionable business requirements.
- : Foster collaborative relationships with key stakeholders and program leaders, enabling successful program deployment and ongoing success.
- : Apply strong analytical skills to derive compelling insights and recommendations tailored for executives, management, and front-line teams.
- : Effectively communicate strategic concepts and best practices through written, analytical, and verbal channels, evangelizing key concepts and driving alignment.
- : Opportunity to further develop expertise in CX design, delivery, and consulting through hands-on client engagements and thought leadership contributions.
- : Lead strategic sessions, present to senior leadership teams, and create strategic deliverables, enhancing leadership and problem-solving skills.
- : Contribute to consulting, thought leadership, and academic articles, elevating visibility and recognition in the CX domain.
- : Provide post-sale consulting support to guide clients in standing up best-in-class Customer Experience Programs, from program design to ongoing maturity advancement.
- : Manage engagements from program vision to organizational change, continuously driving value realization and program improvement.
- : Foster collaborative relationships with key business stakeholders and program leaders to ensure successful program deployment and ongoing success.
- : Guide the analysis of operational, customer, and financial data to create compelling insights and recommendations tailored for different organizational levels.
- : Develop strategic content for consulting, thought leadership, and academic articles, contributing to industry knowledge and best practices.
- : 8-12 years of CX design and delivery experience in major industry verticals.
- : Advanced degree in a research or business-centric field preferred. Bachelors Degree required.
- : Strong understanding of research methodology, survey design, and data analysis.
- : Exceptional written, analytical, and verbal communication skills, with experience presenting to senior leadership teams.
- : We foster a collaborative culture where team members work together to drive transformative outcomes for our clients.
- : Joining our team means engaging with some of the world's most recognizable brands and making a tangible difference in their CX programs.
- : You'll have ample opportunities for professional growth and development, with support for further education, certifications, and industry recognition.
- : Willingness and ability to travel up to 25-30% as needed.
this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Remote Annual Pay Transparency Range
$127,000—$200,000 USD
What We Do
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally.
"We are in the business of empowering organizations to really understand what people want, and then act on it with empathy, speed, and scale. This is what Qualtrics Experience Management is really about." - Zig Serafin, CEO
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.