Consultant, Professional Services

Job Title: Consultant, Professional Services

Location: US - remote

THE OPPORTUNITY:

Although we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

At Salesloft, our Consultant, Professional Services will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Professional Services team whose primary goal is to successfully on-board each customer, establishing a solid foundation for their future success.

On a day-to-day basis, you will be responsible for establishing a solid foundation that drives customers’ future successes. You will play a critical role in the success of the Professional Services team. Providing process recommendations, Salesloft and Salesforce configurations, technical expertise, sales strategy, product adoption, proactive communication and mentoring of more junior consultants - all with one goal in mind: ensuring the long-term success of our customers by achieving their strategic objectives.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to mentor more junior consultants, helping them hone their skills and progress along their career paths. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a motivated, results-oriented, forward-looking team player who can help us grow and mature our professional services organization while providing high-touch consultancy services to our clients, focused on driving product adoption, performance, and governance.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Consultant, Professional Services is the career path for you!

THE TEAM:

Salesloft’s Professional Services team is comprised of both seasoned and up-and-coming consultants who are all aligned on one vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

They are also the epitome of our core values: Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

• Previous experience in a SaaS or similar technology company
• 3-7 years of experience in a revenue operations or sales operations role. Additional experience in project management, implementation or consulting, sales, or customer success preferred
• 2+ years of experience supporting Mid-Market to Enterprise-level customers
• Experience implementing or administering Salesforce, Dynamics, or similar CRM capability
• Salesforce Administrator Certification and/or Salesloft experience preferred
• Demonstrated ability to manage scope, tactfully handle escalations, overcome customer objections, and assist others with those same skills
• Experience in a billable/time-tracking environment
• Exceptional levels of customer empathy. You are extremely perceptive and are highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality
• You are resourceful, scrappy and curious— go-getter who’s tests, researches, and comfortable finding your way to an answer they don't yet know
• Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives
• Excellent verbal and written communication skills
• Disciplined, flexible, and autonomous work habits; we don't micromanage

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
• Begin 1:1’s with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Understand the implementation methodology for our onboarding and consulting offerings
• Begin shadowing of calls/meetings with more tenured team members to see our methodology in action

WITHIN THREE MONTHS, YOU’LL:

• Achieve the Salesloft Administrator Certification, demonstrating your knowledge of our product
• Take ownership of new customers' onboarding experience, from start to finish
• Advocate for customers and coordinate additional Salesloft resources to resolve technical and strategic challenges
• Understand the various metrics and respective targets for your role (e.g. billable utilization, customer satisfaction, project margin) and those of the broader Customer Services organization (e.g. seats activated, product usage/adoption)
• Continue to focus on your OKRs

WITHIN SIX MONTHS, YOU’LL:

• Consistently meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
• Collaborate with customers on their business outcomes and critical platform KPI’s, Consult Customers on best-practices using our product, and engage Customer leaders and end users regularly to ensure we hit our shared KPI’s
• Leverage customer feedback to help our Product and Engineering teams continually improve the product
• Participate in the interview, selection, hiring and on-boarding of new team members
• Continue to focus on your OKRs

WITHIN TWELVE MONTHS, YOU’LL:

• Be a revenue workflow thought leader to your customers
• Continue to provide excellent service to our customers and meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
• Continue to focus on your OKRs

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

We put our customers first, prioritize our team over ourselves, focus on results, have a bias toward taking action, and choose to see the glass as half full. These values have been at the heart of our growth in becoming the #1 leader in sales engagement software, and we're still just getting started.

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft! 

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise

Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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