Communications and Operations Manager

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

The position is located in Washington DC.

Overall Purpose 

The Communications and Operations Manager will support Early Warning’s Communications team in delivering high-impact campaigns and building a best-in-class communications function. The position will support the development and execution of Early Warning’s external communication strategies and drive operational excellence and best practices across the Communications team. 

Essential Functions  

• Support Early Warning’s Communications team in executing communications campaigns, monitoring and reporting results, and supporting the Communications department’s operations to enable the department. 

• Support Communications campaigns and activities, including drafting press releases, FAQs and other media materials, pitching media, monitoring coverage, measuring results, creating briefing documents and playbooks, and other assignments as needed. 

• Set and manage communications calendar, in coordination with key stakeholders. 

• Analyze and package daily news coverage. 

• Manage select inbound media inquiries and tracking, and draft press statements in response to anticipated questions. 

• Identify and manage department tools to track and report communications initiatives and results. 

• Monitor media, social and political trends that might affect Early Warning’s business. 

• Identify and monitor trends in the external environment, to include competitive presences and perceptions across channels. Advise communications colleagues and business partners about issues and opportunities. 

• Stay informed of developments in the field of communications/PR to help develop and deploy innovative tactics. 

• Assist in developing and maintaining processes that support the communications team’s efficiency and effectiveness. 

• Help manage external agency relationships, including onboarding, invoice processing, and budget tracking. 

Minimum Qualifications 

• Education or experience is typically obtained through the completion of a bachelor’s degree. 

• 5+ years of professional experience in public relations, journalism, or a related field. 

• Prior experience working for a company with a strong brand. 

• Detail-oriented self-starter with the ability to organize, prioritize work and meet deadlines. 

• Exceptional project management skills, adept at maintaining multiple concurrent timelines with competing priorities. An ambitious self-starter. 

• Strong writing, copywriting, and editing skills with working knowledge of AP Style. 

• Ability to drive operational excellence and consistently deliver timely results independently with limited guidance in support of multiple stakeholders. 

• Highly effective interpersonal skills with the ability to develop effective relationships and trust throughout all levels of the organization. 

• High level of personal and professional integrity with ability to manage sensitive and confidential information. 

• Strong problem solving and consensus building skills. 

• Experience developing goals, KPIs, and campaign reports. 

Preferred Qualifications 

• Education and experience typically obtained through completion of a bachelor’s degree in communications, journalism or public policy. 

• Experience working for a high-growth organization is a plus. 

• Experience crafting compelling corporate narratives. 

• Financial services or payments experience. 

• Crisis and issues management experience. 

• Agency experience a plus. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. 

Physical Requirements 

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. 

Employees must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. 

The pay scale for this position in:

Washington DC in USD per year is: $130,000 - $145,000.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. 

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.