Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
As our first Channel Partner Manager at Assembled, you will own and manage our holistic strategy for channel partnerships (TSDs, Consultants, VARs, SIs). You will help cultivate strong relationships with key channel partners, generate partner pipeline, and drive initiatives that deliver meaningful value to Assembled, partners, and customers. In addition, you’ll have the opportunity to be an early member of the Partnerships Team and play an influential role in shaping our partner program, processes, and strategy as we scale.
Responsibilities
- Partnership Strategy Development: Develop and implement a comprehensive strategy for growing Assembled’s presence in the CX ecosystem via TSDs (Technology Services Distributors) and other channel motions.
- Relationship Management: Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact and liaison between organizations.
- Go-to-market Initiatives: Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.)
- Performance Metrics: Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline.
- Market & Competitive Insight: Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business.
- Cross-functional Collaboration: Align internal teams at Assembled, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling (including resolving conflict and enforcing ROE).
- Recruiting and Enablement: Recruit and develop new channel partners. Facilitate training and education activities to build mindshare of Assembled.
About You
- Experience: 5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.)
- Relationship Building: Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus)
- Track Record of Success: Proven ability to generate partner-sourced pipeline and bookings.
- Operational Excellence: Ability to develop partnership plans and execute them effectively.
- Analytical Skills: Experience in analyzing partnership performance metrics and making data-driven decisions.
- Industry Knowledge: Understanding of the CX & contact center landscape, with a keen insight in navigating TSD networks.
- Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate ideas, strategies, and concepts.
The estimated On Target Earnings (OTE) for this role is $150,000-180,000 per year. The annual pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
What We Do
We’re on a mission to solve the operational challenges that come after the big idea. By using technology to overcome delays, inefficiency, and bureaucracy, we can improve the critical products and services that underpin our day-to-day lives. Starting with customer support, we’re empowering individuals to do uniquely human things like apply judgment, make decisions, and bridge the gap between vision and reality.
Why Work With Us
We’re a diversely talented group of people — but if there’s one thing you’ll never catch us tripping over, it’s our egos. We show up for ourselves, each other, and the teams we’re building for with empathy, humility, and a bold vision for the kind of future that we’re actively co-creating.
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