Business Systems Analyst, Q2C

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of theFortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 7 on the Cloud 100, one of ’s 100 Most Influential Companies, one of ’s Most Innovative Companies in AI, and one of ’s Best Workplaces.

To achieve our ambitious goals, we’re looking for a Business Systems Analyst, Q2C, to join our Revenue Operations team. This role will focus on configuring and administering our CPQ tool (DealHub) and working with our Deal Desk and Finance teams to ensure data flows to finance systems.

Grammarly’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

As a Business System Analyst Q2C, you will be a key member of the Go-to-Market Business Systems and the broader Revenue Operations teams. Your role will center on enhancing the systems and processes that enable our continued growth.

With Grammarly's expansion, our sales process must operate seamlessly and efficiently. While our sales representatives concentrate on closing deals, you will ensure that the supporting systems and processes minimize friction. In this position, you will significantly optimize our Quote-To-Cash processes. Your responsibilities will include planning enhancements, executing and optimizing tools, integrating feedback, and implementing best practices to improve processes. Additionally, you will help the Deal Desk team achieve operational excellence. 

In this role, you will:

• Administer and optimize CPQ software (DealHub), ensuring its ability to meet the organization's needs.
• Configure and update CPQ software to expand products, introduce new pricing models, upgrade features, and improve workflows.
• Collaborate with revenue operations, sales, and finance to keep DealHub optimized.
• Test, troubleshoot, and resolve issues related to CPQ software, providing support to end users.
• Develop and maintain detailed documentation on CPQ processes.
• Conduct training sessions and workshops to enhance user adoption and proficiency.
• Collaborate with CRM administrators to ensure seamless integration between CPQ and CRM systems.
• Manage CPQ software updates and ensure the compatibility of configurations with new releases.

• Has 3+ years of experience working in a B2B SaaS company.
• Has 3+ years of experience in Salesforce.com experience.
• Has 3+ years of experience administering a CPQ tool, DealHub being a plus.
• Has a proven ability to deliver high-quality work and meet deadlines consistently.
• Has strong knowledge of pricing models, discount structures, quote document creation, approval workflows, validations, playbook/guided selling logic, product catalogs, product selection, and pricing rules.
• Is motivated by operational efficiency and strives to improve systems and processes.
• Can prioritize and manage multiple projects and tasks simultaneously.
• Is a self-starter who is driven to achieve goals and has a bias for action.
• Is a problem solver with strong attention to detail and highly organized.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days 
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

United States: 

Zone 1: $110,000 – $151,000/year (USD)

Zone 2: $99,000 – $136,000/year (USD)

Canada: 

Zone 1: $88,000 – $121,000/year (CAD)

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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