At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About the Role
Beyond Finance is searching for a Negotiations Support Administrator that will be responsible for performing a variety of administrative tasks within our Negotiations Department. This position will work closely with our Negotiators and Management in ensuring overall organization and management of client accounts, internal and external communications from both our clients and creditors. The Negotiations Department works directly with creditors, agencies, and law offices to resolve delinquent accounts and negotiate the best possible savings for each client.
What You’ll Do
- Work from home in self-motivated environment for 8 hours per day.
- Manage communications and reconciliation between internal and external partners.
- Coordinate tasks, actions, and necessary follow-ups to support Negotiations team and keep clients on track in their path to debt resolution.
- Manage necessary customer and creditor documents to ensure effective timing using our Customer Relations Management system. Salesforce experience is a plus.
- Actively multitask with the ability to maintain attention to detail.
- Engage in special projects and other assignments as directed by the Negotiations Team Manager(s).
- Daily tracking of various requests sent and received.
- Ability to maneuver through Microsoft Excel with intermediate skills.
What We Look For
- High School diploma required; Undergrad Degree preferred.
- Knowledge of Microsoft Word, Excel, PowerPoint, Adobe and Outlook with an ability to learn our systems.
- Experience working in an administrative or customer service capacity preferred.
- Previous debt consolidation experience a plus.
- Outstanding interpersonal, detail-oriented, and problem-solving skills.
- Positive, prompt, and reliable attitude towards work.
- Boast quality customer relations skills and phone etiquette.
- Ability to work well under pressure and meet deadlines.
- Proven track record of working cooperatively and effectively with various work styles, levels of management and support staff.
- Strong verbal and written communication skills.
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
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