Associate Onboarding Consultant

Job Title: Associate Onboarding Consultant

Location: United States - remote

THE OPPORTUNITY:

Although we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains elite talent.

At Salesloft, our Associate Onboarding Consultant will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing onboarding team and will be the first point of contact working with our customers, ensuring that they successfully configure the platform and are enabled to optimize & expand their use cases post onboarding.

On a day-to-day basis, you will be responsible for leading the implementation of our solutions and end users are enabled on best practices so that our customers can achieve their desired outcomes. Specifically, you will:

• Become an expert in the Drift/Salesloft platform and enable customer stakeholders on how to best configure the platform based on their goals.
• Create & manage an implementation project plan, holding internal and external stakeholders accountable to agreed upon decisions, timelines and deliverables.
• Mitigate and resolve risks.
• Create and execute a sales enablement plan, driving user adoption through training.
• Advise on MarTech ecosystem and advise on how Drift's functionality supports the overall customer/prospect lifecycle.
• Successfully manage several complex projects simultaneously, often with competing priorities and dependencies. You will expertly communicate, prioritize, multitask and organize your workload.
• Contribute to practice evolution, share wins, recommend optimizations, and advance our maturity as an onboarding team.
• Be seen as a thought-leader and industry expert, staying up-to-date on industry trends, competitive landscape, and customer needs.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to help customers implement impactful software that is changing the way sellers sell & buyers buy. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a bias-towards-action, results-oriented, scrappy, motivated and organized consultant who is laser-focused on driving customer implementation and adoption on time. Specifically, you will play a pivotal role in our future customer’s success. 

If you’re looking for an opportunity to learn more, do more, and become more, then becoming an Associate Onboarding Consultant is the career path for you!

THE TEAM:

Our Salesloft’s Service Delivery team is comprised of seasoned and up-and-coming consultants who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Service Delivery  team consists of customer-oriented consultants with a strong desire to drive customer success. The consultants on our team share a few common traits: they are self-motivated, scrappy, and passionate about project management and ensuring customer adoption and satisfaction.

They are also the epitome of our core values and every day they… Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible and Deliver big results. 

THE SKILL SET:

• 0-2 years doing Implementation/Onboarding or Customer Success role in a B2B SaaS company
• Strong written & verbal communication skills & strong executive presence
• Engagement Management skills to prioritize workload, hold internal and external stakeholders accountable, and drive timelines
• Consultative & problem solving skills to be able to identify, generate and present recommendations to help customers find solutions to their unique problems 
• Ability to manage several complex projects simultaneously - prioritize, multitask and organize workload
• Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
• Experience with common tools within the marketing tech stack like marketing automation platforms, CRMs, enrichment tools, etc. 
• Collaborative mentality by prioritizing ‘we’ and not focusing on ‘me’
• Superb listening skills; you must understand objections and defeat them by turning skeptics into ecstatic new customers
• Proven ability to make strong connections and overcome rejection to achieve results

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique 
• Begin 1:1’s with your manager, understand your 30-6-90 plan, meet & shadow current members of the Salesloft team, and delve into your territory 
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Meet key partners in Service Delivery, Customer Success, Account Management - they will be key to your success
• Shadow colleagues and learn best practices for what make Drift Customers successful.
• Become admin certified 

WITHIN THREE MONTHS, YOU’LL:

• Complete an in-depth product training, including learning how to use the product for your own business.
• Gain a detailed understanding of the customer lifecycle, with emphasis on post-sale onboarding and success processes.
• Take on first customer & run an onboarding independently

WITHIN SIX MONTHS, YOU’LL:

• Be fully responsible for your own portfolio of customers and run calls independently.
• Should be meeting your Customer Onboarding targets and KPIs
• Master your knowledge of the Drift product, have a deep understanding of Conversational Marketing, and become a bot-building expert.
• Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process.
• Work with your customers daily, delivering value and helping them achieve their goals.
• Work with your manager to identify a plan for continued growth.

WITHIN TWELVE MONTHS, YOU’LL:

• Consistently meet or exceed your onboarding and consulting goals.
• Drive customers successfully through onboarding in a fast paced environment.
• Be a master of conversational sales and marketing practices.
• Bring your thinking, strategy, and ideas to the team to advance our creative culture and vision for the future.

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft! 

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise

Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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