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Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make an impact:
One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.
- Iterable’s online training Academy was launched in October 2020. The Iterable Associate Instructional Designer in Education Services will help design and build customer education via e-learning modules using Camtasia, Canva, Descript, Articulate Rise 360 and (if needed) Articulate Storyline, for the SkillJar learning management platform.
- They will also create courses post-live training event sessions that encapsulate the content from the live training, including the curated video from the event with activities for customers to follow.
- This role reports to the Senior Manager of Education Services, and must be very hands-on and focused on becoming a product expert, and an instructional design expert.
- We are looking for someone that can operate both independently and as an active team member, and is able to lead projects and bring new project ideas to the team, related to Academy content creation.
- The main Key Results (KR) of the Associate Instructional Designer is course completion rates in the Iterable Academy, as well as CSAT and overall customer sentiment with the Iterable Academy, which we obtain through surveys and with our yearly Academy roundtables.
About The Education Services Team (ES):
- Our core purpose: Empower our customers with education that inspires and delights them
- Our OKRs (Objectives and Key Results) are customer satisfaction, adoption of Academy, course completion rate, live training attendance and individual quarter to quarter metrics based on needs of the organization.
- We embody Iterable’s values of Humility, Trust, Growth Mindset, and Balance
- Our service principles are to be Consultative, Accurate, Resourceful, Great Project Managers, Proactive, Responsive, and Kind
Immediate tactical areas of focus will include:
- Develop and continually hone expertise in our platform and 3rd party integrations
- Update and maintain existing Academy content with platform optimizations and UI / branding changes
- Create brand new content for the Academy based on product releases, new integrations and new functionality added to the app by Product and Engineering, that aligns to the needs of our customers and program direction.
- Work with PS and CS subject matter experts to continually integrate more and better education content across the customer journey in order to automate onboarding and scale the CS Organization
- Identify and iterate on non-product training content focused on enabling growth marketers to succeed (strategy, operations, process, change management, etc.)
- Identify industry events to attend and/or courses and virtual workshops to take, to learn about trends and innovation in Education Services and Instructional Design (virtual until business travel is permitted again).
- Work with team members and Senior Manager of Education Services to develop new certification exams and learning paths to advance the skills of our customers and partners.
- Serve as an LMS admin (along with the other members of ES), completing tasks such as the following but not limited to: asset library management, publishing domain updates and maintenance (theming, catalog page updates, group assignments, student management, and analytics and reporting).
Long-term strategic areas of focus will include:
- Cross-functional partnerships: integrate Customer Education across the entire customer lifecycle
- We work with Marketing, CS, PS, and Product and it’s very important that the person hired in this role can create relationships across these various team, for the betterment of their role function and our organization
- Subscription Model Definition: offerings, public content, customer training.
- Content Development Trends and Strategy: best practices in content development, mobile, 3rd party distribution (e.g., LinkedIn Learning, Udemy, etc.)
- Certification Program: Helping the team to develop certification for customers & partners - leverage certification data for best practices, assessment writing, forecast retention
We are looking for people who have:
- Experience and proficiency in instructional design in the Saas industry
- Experience in training development (virtual and live)
- Excellent project management skills and the ability to manage several important projects at one time
- Ability and proven track record of creating and maintaining professional relationships across different teams to accomplish goals and projects.
- Passionate about working with customers and educating others
- Excellent communication skills (verbal, and written)
- Experience using Asana, Canva, Descript, Camtasia, SnagIt, Articulate Rise 360, and SkillJar LMS
- Possesses humility, integrity and growth mindset
- A love for tech and how it can help people
Bonus Points:
- Experience with email marketing, push or SMS software
- Understanding or experience in ADDIE design principles
- LMS administration (experience building course content within a learning management system)
- HTML or other technical coding experience
- Articulate suite experience (Rise, storyline, AI Assist, etc).
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Flexible PTO
- Daily lunch allowance
- Monthly Employee Wellness allowance
- Quarterly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Iterable is the top rated AI-powered customer communication platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time.
Why Work With Us
We are proven at scale with a culture of Customer Joy. Everything we do is based on our values of growth mindset, humility, trust and balance.
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