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The Senior Process Engineer will lead Operational Process Improvement initiatives, focusing on enhancing productivity and efficiency within the Global Cloud Operations team. This role requires engagement in cross-functional projects, process design, and data analysis to identify and eliminate productivity waste, ensure alignment with program goals, and track process improvement efforts through to fruition.
Lead the product strategy and execution for user profiling and personalization, creating a vision and roadmap that aligns with business goals. Define product requirements, engage stakeholders to enhance digital experiences, make data-driven decisions, and promote feature adoption to improve user engagement.
The Senior Principal Outbound Product Manager is responsible for creating high-quality enablement content that showcases product innovations, particularly in workflows and orchestration for service teams. The role involves understanding customer use cases, influencing the product roadmap, and collaborating with various teams for successful execution of product strategies and go-to-market plans.