Senior Business System Analyst

We are looking for a Senior Business System Analyst to join our team and play a pivotal role in managing and optimizing technology solutions that empower the go-to-market (GTM) team to have valuable, delightful interactions across the customer journey. This person will be leading on key projects, partnering with business stakeholders, and overall responsible for ensuring seamless operations across our go-to-market (GTM) technology stack. The ideal candidate brings a deep understanding of customer success, strong analytical skills, and the ability to manage complex projects and programs independently. With a strategic mindset and business acumen, this person will play a crucial role in building a scalable operational foundation that drives impactful results.

Key Responsibilities:

• Systems Management: Become a product owner and administrator for key business systems. An example set of the type of systems:   
• Customer Relationship Management: Salesforce
• Customer Success Platforms: Vitally, Gainsight, ChurnZero
• Customer Support Platforms: Intercom, Zendesk
• Conversational Intelligence: Gong, Chorus
• Customer Data Platform: Segment, Salesforce CDP
• CPQ (Configure, Price, Quote): RevOps.io, Salesforce CPQ, Dealhub, Zuora
• Contract Lifecycle Management: Ironclad, Linksquares
• Lead Routing: LeanData, Ringlead
• Forecasting: Clari, Gong Forecasting
• Project Management: Lead and execute cross-functional projects aimed at improving processes, system efficiency, and data integrity.
• Business Stakeholder Management: Partner with Sales, Marketing, Customer Success, and Finance teams to understand business needs and implement scalable solutions.
• Process Optimization: Identify and execute opportunities to streamline workflows, improve automation, and enhance data accuracy.
• Reporting & Analysis: Develop insights and dashboards to support data-driven decision-making across revenue-generating functions.
• System Integrations: Collaborate with IT and engineering teams to ensure seamless integration of tools within our tech stack.
• Compliance & Governance: Ensure data security, compliance, and best practices are upheld across all revenue operations platforms.

What You Bring:

• 5 - 7+ years of experience in Revenue Operations, Sales Operations, or a related field.
• Hands-on experience managing Salesforce Sales Cloud and a Customer Success Platform.
• Strong project management skills with the ability to manage multiple initiatives and stakeholders.
• Experience working cross-functionally as a primary driver on key initiatives with Sales, Marketing, Finance, and Customer Success teams.
• Proven ability to analyze data, optimize processes, and drive system improvements.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to translate technical concepts into business terms.
• Experience with Marketing Automation systems (ie: Marketo, Hubspot) is a plus.

Why You'll Love Working Here:

• Be part of building the world’s first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management.
• Opportunity to impact the trajectory of a high-growth product organization.
• Collaborative, team-oriented culture with smart, innovative colleagues.
• Competitive salary and benefits, including stock options.

You can look forward to the following benefits:

• Competitive compensation, stock options, company 401k
• A budget for your professional development and ongoing learning
• Flexible PTO and paid sick days
• Life insurance and disability coverage
• Carrot Fertility Benefits
• 1 Volunteer Day per year for you to help causes close to your heart
• 8 weeks of Paternity leave and 12 weeks of Maternity leave
• Mental Wellness Program to support your well-being and self-care
• Company contribution to gym and wellness memberships
• Commuter benefits
• Company contribution and access to best-in-class health benefits and your own Soulmio membership
• Hone – Live, interactive learning programs for managers, leaders, and teams

About Productboard

Productboard exists to help the best product minds out there make products that matter, together. We believe we all deserve to live in a world filled with extraordinary products - products that exceed our expectations in both functionality and delight.

That is why we made our purpose-built and customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,500 companies, including Microsoft, Zoom, Salesforce, and Cartier, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

We are very well funded and financially stable Series D company, with a validated product market fit and a massive future market opportunity.

• Join at the golden startup age — established stability with large space for innovation and individual impact
• You’ll enjoy an exciting team atmosphere, building a whole new category of software
• You can help change the way that products are built all over the world
• We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
• We are recognized as a leading tech startup in our category, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on, and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, success, and failures.

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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