Pendo.io
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The Technical Account Manager at Pendo provides strategic and technical guidance to help customers realize the full value of the Pendo platform. Responsibilities include managing customer relationships, consulting on product usage, and driving success to impact ROI.
The Customer Experience Operations Manager will strategize to enhance customer value, develop scalable processes, manage performance metrics, provide actionable insights, and communicate updates to senior leadership. This role involves analyzing data to improve business outcomes and collaborating cross-functionally within the organization.
The role involves leading Pendo's global privacy and data protection efforts, providing compliance advice, overseeing contract negotiations, and collaborating with stakeholders to develop privacy strategies. Additional responsibilities include training, governance, and managing privacy incidents in accordance with global regulations.