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The Incident Manager at Chime will coordinate member-facing incident responses, ensuring minimal degradation of service. Responsibilities include crafting communication strategies during incidents, collaborating with technical teams, meeting performance metrics, and documenting incidents for future improvements.
As a Product Marketing Manager at Chime, you will lead go-to-market strategies for new products and features, conduct market research, and drive marketing campaigns aimed at increasing member engagement and growth. You will collaborate with cross-functional teams, focusing on data-driven decision-making to optimize marketing efforts and improve product positioning.
As a Product Manager in Disputes, you will lead the development of strategies to enhance dispute resolution processes. You will partner with legal and operational teams to ensure compliance while focusing on improving customer experiences. Your role will involve data analysis to identify trends and collaborating across teams to implement effective solutions for managing banking disputes and fraud-related concerns.