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As a Senior Platform Infrastructure Engineer at Braze, you'll manage and evolve MongoDB infrastructure on Kubernetes, ensuring reliability and performance. You'll automate processes for scaling and maintenance, collaborate with engineering teams, and actively respond to incidents to minimize downtime. You'll innovate strategies for high availability and contribute to self-service capabilities for the engineering organization.
As an Associate Support Representative, you will manage post-sale technical relationships with customers, serving as the main point of contact for technical inquiries. You will troubleshoot and develop response plans for complex support issues while collaborating with your team to ensure customer satisfaction and contribute to the knowledge database.
The Senior Analyst Relations Manager at Braze will manage relationships with key industry analysts, drive educational programs about the company’s technology, oversee participation in major evaluations like Gartner Magic Quadrant, and communicate insights from analysts to internal stakeholders. Responsibilities include managing analyst communications, leading cross-functional evaluations, and reporting on program success.
