As a Program Manager on the Identity & Fraud Experience team at Chime, responsible for building future member support experiences, advocating for Chime members, and leading strategy development. Key responsibilities include owning support process documentation, analyzing metrics, sharing data-based insights, and collaborating with various teams. Requires 4+ years of cross-functional project management experience, strong data analysis skills, excellent communication, and the ability to influence external partners.

Lead the implementation of innovative and scalable People products and services through strategic intake, project and portfolio management, performance monitoring, change management, HR M&A activities, continuous improvement, team development, and cross-functional collaboration.