As the Professional Services Lead, you will oversee both pre-sales and post-sales engagement for Notion's clients, focusing on refining service offerings and implementing processes. Responsibilities include managing client services, leading engagement strategies, tracking performance metrics, and collaborating across teams for effective service delivery while committing to regular customer site visits.

As the Head of Billing Operations, you will oversee the entire billing cycle, optimize processes, manage a team of billing analysts, ensure accuracy in order to cash activities, implement and maintain billing systems, and collaborate with multiple departments to enhance operations and resolve complex billing issues.