Top Cybersecurity & IT Jobs in San Francisco Bay Area, CA
As a Staff Technical Support Operations Engineer, you will develop technology strategies, lead the design of efficient systems, manage relationships with tech vendors, and mentor team members, all aiming to enhance customer experience and operational effectiveness in the TS department at Datadog.
As a Senior Premier Support Engineer at Datadog, you will engage with and support Premier Customers by responding to technical inquiries through multiple channels, reproduce issues related to Datadog’s integrations, and provide mentorship to junior team members. You will need to build expertise in various product areas and manage high-priority customer issues autonomously while contributing to documentation.
As a Technical Support Engineer at Datadog, you'll provide multi-channel support to customers, resolve technical issues, educate clients on the platform, and collaborate with internal teams to improve products. You'll lead product demos and gain expertise in Datadog's offerings while participating in a hybrid work environment.
As a Manager of Technical Support Engineering at Datadog, you will lead a team of Technical Support Engineers (TSEs), ensuring high performance in client support, training, and documentation. You'll manage performance reviews, guide technical training, and collaborate on escalations, while driving productivity initiatives.
Engage with customers to resolve technical support requests, reproduce technical issues, lead demos, participate in product conversations, and specialize in Datadog products. Must have 2+ years of SaaS technical support experience, familiarity with Zendesk, Jira, Confluence, and Linux, strong troubleshooting skills, programming knowledge, and client-centric approach.
Engage with customers via multiple channels to identify and resolve technical support requests, reproduce technical issues, lead product demos, participate in product conversations, and train as a specialist in Datadog products. Remote and in-office work required.
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