As a Technical Support Representative at BigCommerce, you will provide outstanding bilingual support via phone, email, and chat to assist merchants with technical issues and enhance their eCommerce experience. You will educate customers on platform features, troubleshoot problems, and improve customer satisfaction while maintaining professionalism through effective communication.

As a Senior Zuora Administrator, you will oversee the strategy, planning, deployment, and management of the Zuora application for billing and revenue processes. Your role includes managing integrations, maintaining SOX compliance, and optimizing system performance while collaborating with cross-functional teams to enhance data quality.