Top Customer Success Jobs in San Francisco Bay Area, CA
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The Scaled Customer Success Manager will manage a large portfolio of customers, onboard and expand the customer base through consultations and training, design outreach campaigns, work with sales for product adoption, and help customers maximize their use of the Notion software. They will also contribute to the overall growth strategy of the company.
The Customer Success Strategy & Operations Lead will support the global Customer Success team, ensuring customer value realization while collaborating with Sales and other departments. Responsibilities include strategic advising, KPI management, operational rigor, performance analysis, and program management for key initiatives, all aimed at improving efficiency and growth.
As a Mid-Market Customer Success Manager at Notion, you will drive adoption and growth for Notion's product, serving as a trusted advisor to customers. You'll manage customer accounts and collaborate with teams to enhance customer satisfaction and reduce churn. Your role will involve defining customer success strategies and documenting insights to improve product offerings.
As a Billing Support Specialist at Notion, you will handle escalations regarding billing and payments, troubleshoot technical issues, and collaborate with various teams to enhance customer support processes. Your role will involve analyzing operations and optimizing workflows while providing exceptional support to clients, including major corporations.
As a Product Support Specialist, you will facilitate improvements in support processes and product quality by resolving complex technical user issues, analyzing trends, creating documentation, and collaborating across teams. You will also manage performance metrics and participate in on-call rotations to support customers outside of normal hours.
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