The Customer Operations Specialist will resolve customer inquiries related to tax credits, educate clients and staff, manage data tasks, and collaborate with teams to develop products and processes. This role aims to ensure small businesses maximize their benefits from tax credits.

As a Partner Success Manager at Gusto, you will strategize and plan specific success metrics for partners, drive their success through adoption of embedded products, teach partners how to market these solutions, measure operational success, and build feedback mechanisms between partners and Gusto’s internal teams.