The Director of Customer Engagement Strategy and Operations will oversee the strategy to enhance customer and partner engagements. Responsibilities include optimizing practitioner-customer interactions, attending meetings to capture insights, deepening relationships with strategic customers, and developing metrics to analyze engagement data. The role requires communication prowess to effectively share ServiceNow's mission across various platforms and events.

The Pricing & Packaging Specialist will develop and execute pricing and packaging strategies for ServiceNow's post-sales offerings, conduct market analysis, collaborate with cross-functional teams, and ensure alignment with customer needs to drive revenue growth.