As an Enterprise Customer Success Manager, you will manage post-sales activities for Enterprise customers, ensuring they gain maximum value from the platform. Responsibilities include relationship management, needs assessments, onboarding, product training, monitoring customer satisfaction, and collaborating with internal teams to enhance the customer experience and retention rates.

The ERP Specialist will enhance Navan Expense's product, support B2B sales, and help implement expense management solutions. This role involves educating clients on product value, training internal teams, and collaborating with various departments to drive revenue and improve customer satisfaction.

As an Enterprise Customer Success Manager, you will drive customer engagement with strategic clients, facilitating onboarding, product training, and satisfaction. You'll manage relationships, assess customer health, and collaborate with multiple stakeholders to enhance product adoption and retention, ultimately ensuring value and alignment with business strategies.