In this role, you will lead a Customer Support team aimed at providing exceptional service to Samsara's users. Responsibilities include managing supervisors, hiring talent, improving internal processes, and nurturing a customer-centric organization.

The Director of Customer Support Systems will lead strategy and optimization of customer-facing systems, oversee implementation and improvements, manage vendor relationships, and track performance metrics. The role requires collaboration across various teams to support the customer journey and drive alignment with business goals.