As Director of Customer Success Operations, you will define the vision for the Customer Success team, develop technology strategies, evaluate go-to-market models, collaborate with various teams on data alignment, establish KPIs, and execute operational roadmaps to maximize customer success and retention.

The Director of Customer Onboarding & Implementation will lead teams dedicated to deploying Grammarly for enterprise and educational customers. Key responsibilities include developing strategies for onboarding, ensuring a seamless customer experience, establishing customer feedback processes, and optimizing implementations for efficiency and satisfaction.